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Forum Discussion
Solved
New Firmware v2.5.0.38
All RBK 5 series Orbi's. FW not yet available on the download site for manual installation... Please perform a BACKUP configuration to file. Then update the RBS first then RBR lastly. Factory re...
Yes
Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Factory reset appears to have resolved the problem. Orbi router is now obtaining an IP address and providing an Internet connection. Wasn't sure what all a factory reset would do so was reluctant to just try it.
Good to hear its working now. Factory resets just clear out any users configurations and networking settings setup by the RBR with ISP modems or ONTs. Sometimes these configurations can get hung up or in a bad state after a FW udpate. Thus one reason why to factory reset if user experience these odd behaviors after a FW update.
Be sure to now do a backup configuration to file for safe keeping after you fully get your RBR setup the way you want it. Should a factory reset be needed, you can just load this back up from file and be up and running again in minutes instead of hours.
mhalla wrote:
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Factory reset appears to have resolved the problem. Orbi router is now obtaining an IP address and providing an Internet connection. Wasn't sure what all a factory reset would do so was reluctant to just try it.
