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Forum Discussion

Guytech's avatar
Guytech
Apprentice
Apr 25, 2017

New Netgear Genie app drains iPhone battery quickly

Has anyone else noticed a significant batery power drainage with the new Genie app? I noticed it while playing around in network map. One can actually see how the percentage drops down. Maybe someone...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 27, 2017

Hello Guytech

 

Are you saying you are seeing the drainage when using it or with it running in the background or both?

 

DarrenM

Guytech's avatar
Guytech
Apprentice
Apr 27, 2017

Hi Darren

I noticed it when connected to my local network and seems only when browsing around in the network map section. I did not notice the same issue when connected remotely with the same app. Running in the backround did not cause any significant battery drainage.

Thanks

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Apr 27, 2017

    Thanks for the info I will look into it and report the issue.

     

    DarrenM

    • bllco's avatar
      bllco
      Initiate
      May 11, 2017

      I have noticed the same thing - I was looking for a solution, and stumbled on the forum. 

       

      I got my system yesterday, and I have been struggling with stablizing the system. As a result, I've run the app often to try query the system for what devices are connected and to re-add my satellite. My Galaxy S5, which usually goes from 100% to 80% in a day, is now at 31%. And I had to recharge it already as well.