NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

avatar123's avatar
Feb 24, 2017

New Netgear Genie App

I am really impressed with the new Genie App. It looks and feels modern and is more functional now. I am now able to control my Orbi router with this app very well. It can still get better but so far I love it. 

27 Replies

    • Johnjones1's avatar
      Johnjones1
      Guide

      No not user error, it's a dud app, old one worked fine, 

    • Johnjones1's avatar
      Johnjones1
      Guide

      Says 'this router does not support remote log in' -- old app logged in fine, how can that be user error.????

      deleted app re down loaded, rebooted router, rebooted iPad -- same error. What am I surpose to use my left hand with one eye shut to make it work? 

    • Johnjones1's avatar
      Johnjones1
      Guide

      Should be standing on one foot also at the same time has I'm using left hand and one eye shut, ok understand.

    • Johnjones1's avatar
      Johnjones1
      Guide

      Just realise what I'm doing wrong, I'm using Netgear when I should be using another brand.

      Thats what the problem is. Netgear R8500 not supported by New App, who would release new software

      without  thoroughly testing it first ----  let me think ---  Yes. Netgear!   Not only does it not work new  architecture is a dud also,  BRING BACK OLD APP

      • Johnjones1's avatar
        Johnjones1
        Guide

        No this is Netgear's customer's  frustration page about their new genie app.

    • Johnjones1's avatar
      Johnjones1
      Guide

       I'm frustrated with software that doesn't work, has bugs and is  released by a major company like Netgear, when all they had to do was do improvements to the existing  architecture on a product that work for most of the time worked  @ 95% plus. Someone's great idea let's redesign the whole thing again and  frustrate the hell out of Netgear's customers while they fix all the bugs.

  • I agree the new genie app for the iPhone looks much better and finally they have updated that silly "genie bottle" logo.

     

    Having said that there doesn't seem to be any update to the iPad app. Also the MacOS app had an update downloaded I don't see any difference and it's still displaying this silly logo.

     

    Maybe next version will get better!