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New Orbi 50 series Firmware Version 2.5.1.32 FW Release
RBR50, RBS50, RBK50, and RBK53 New Features and Enhancements: Improves the NTP sync speed and success rate Includes updates to the Terms and Conditions and adds a Privacy Policy link Bug Fix...
I did everthing that everyone suggested and it still hasn't helped. I did hook the computer right to the modem and got over 100Mbps. Everthing was working fine before this firmware update, but even when I downgrade the firmware I am getting the same problem. Any other suggestions?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please give feedback to the other questions presented.
I would use v16 as it's work well for me and doesn't max out CPU speeds.
Download v16 manually and install using a wired PC, update the RBS first then RBR. Factory reset the system and setup from scratch. Power OFF the ISP modem for 1 minute then back ON. Walk thru the setup wizard. Be sure to not enable Armor, Circle after the wizard completes. Run a wired speed test soon after the wizard complete with Ooklas installable speed test app.
Sioux_Hockey wrote:I did everthing that everyone suggested and it still hasn't helped. I did hook the computer right to the modem and got over 100Mbps. Everthing was working fine before this firmware update, but even when I downgrade the firmware I am getting the same problem. Any other suggestions?
The Model Is Zyxel C1100z
My home is 4000 Sq Ft
Distance between router and satellite is 20 feet.
I've tried changing the 2.4 and 5 Ghz to different channels, that didn't help.
Normal single family neighborhood with 1/4 acre lots.
Enabling MIMO and WMM didn't help.
I am not using Armor, Circle, Daisy Chain Fast Romaing, IPv6
Hardwired to the Satellite, I get 52Mbps
Hardwired to the Router, I get 51 Mbps
I tried the procedure below, and still have the slow speeds.
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please give feedback to the other questions presented.
I would use v16 as it's work well for me and doesn't max out CPU speeds.
Download v16 manually and install using a wired PC, update the RBS first then RBR. Factory reset the system and setup from scratch. Power OFF the ISP modem for 1 minute then back ON. Walk thru the setup wizard. Be sure to not enable Armor, Circle after the wizard completes. Run a wired speed test soon after the wizard complete with Ooklas installable speed test app.
Sioux_Hockey wrote:I did everthing that everyone suggested and it still hasn't helped. I did hook the computer right to the modem and got over 100Mbps. Everthing was working fine before this firmware update, but even when I downgrade the firmware I am getting the same problem. Any other suggestions?
What mode is your modem running in? Router or AP mode.
This modem has a built in router already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Sioux_Hockey wrote:The Model Is Zyxel C1100z
My home is 4000 Sq Ft
Distance between router and satellite is 20 feet.
I've tried changing the 2.4 and 5 Ghz to different channels, that didn't help.
Normal single family neighborhood with 1/4 acre lots.
Enabling MIMO and WMM didn't help.
I am not using Armor, Circle, Daisy Chain Fast Romaing, IPv6
Hardwired to the Satellite, I get 52Mbps
Hardwired to the Router, I get 51 Mbps
I tried the procedure below, and still have the slow speeds.
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please give feedback to the other questions presented.
I would use v16 as it's work well for me and doesn't max out CPU speeds.
Download v16 manually and install using a wired PC, update the RBS first then RBR. Factory reset the system and setup from scratch. Power OFF the ISP modem for 1 minute then back ON. Walk thru the setup wizard. Be sure to not enable Armor, Circle after the wizard completes. Run a wired speed test soon after the wizard complete with Ooklas installable speed test app.
Sioux_Hockey wrote:I did everthing that everyone suggested and it still hasn't helped. I did hook the computer right to the modem and got over 100Mbps. Everthing was working fine before this firmware update, but even when I downgrade the firmware I am getting the same problem. Any other suggestions?
I have essentially the same setup except a Zyxel c3000z. I assume you have dsl or fiber from CenturyLink? Make sure the Zyxel C1100z has the wireless radios turned off. Then configure the Orbi in AP mode. There ways to do those other things that FURRY suggested and one more - you can take the C1100z out of the equation altogether but I had speed issues trying to do that. Basically do FURRY's #3. If you need help setting all that up, ping me back. I have gigabit fiber and can get 900 or so in both directions wired to the Orbi. Not gonna get that wireless but I get decent speeds. I did upgrade to the .32 firmware recently - not sure if that was a good idea or not but it's still working. I have 2 satellites.
I did #3 as Fury said and am still having the same problems. Could it be the Zyxel 1100C router? I am thinking I will do a hard reset on that and see what happens.
Anything is possible. Try the reset on the modem and setup it from scratch.
If nothing else, revert back to v16 and see if this changes anything.
Sioux_Hockey wrote:I did #3 as Fury said and am still having the same problems. Could it be the Zyxel 1100C router? I am thinking I will do a hard reset on that and see what happens.
What speed do you get if you hardwire into the 1100C?
Sioux_Hockey wrote:I did #3 as Fury said and am still having the same problems. Could it be the Zyxel 1100C router? I am thinking I will do a hard reset on that and see what happens.
Also as instructed ... bridge mode.
Is your DSL router in bridge mode? If it is, then your Orbi can function in router mode.
If your DSL router is NOT set in bridge mode, it is then functioning as the router. Your Orbi would function better then as an access point, AP mode.
If you want to use the functions of the Orbi offered in router mode, you will need to get your DSL modem in bridge mode.
In my opinion, you want the router (1100c) in regular router mode, not bridge mode. Just turn off the wifi radios so they don't interfere with / compete with the orbi. Then put the orbi in AP mode. You'll need to get the IP of the orbi from the 1100c to admin it. If you hard reset it, I think you will need your PPPoE password assuming your CL connection needs login (mine does).
Actually it seems that this release has been removed from the website and cannot be downloaded anymore
Yes, v32 has been removed from NGs download site. I was informed NG found problems with it thus they removed it. I recommend using v16 as it's stable. Mines working well with it.
Zofoor wrote:Actually it seems that this release has been removed from the website and cannot be downloaded anymore
Any progress on this?
Sioux_Hockey wrote:I did #3 as Fury said and am still having the same problems. Could it be the Zyxel 1100C router? I am thinking I will do a hard reset on that and see what happens.
I did a hard reset of the modem and it did not solve the problem. I contacted my ISP (Century Link) and they are sending a new modem. I am doubful it will work becasue after getting together with our neighbor last night, he checked his speed and was having the same problem.
FURRYe38 wrote:Any progress on this?
Sioux_Hockey wrote:I did #3 as Fury said and am still having the same problems. Could it be the Zyxel 1100C router? I am thinking I will do a hard reset on that and see what happens.
So soulds like a ISP issue then. keep on them.
- After getting 2 new modems from CenturyLink, the problem has been resolved. My speeds are consistently at 100Mbps. Thanks to everyone who helped.
- glad you got it figured out
Thanks for letting us know.
Enjoy. :smileywink:
Sioux_Hockey wrote:
After getting 2 new modems from CenturyLink, the problem has been resolved. My speeds are consistently at 100Mbps. Thanks to everyone who helped.Since there is so much confusion out there, (I know I'm confused), about what firmware is official and what firmware is causing issues, etc., plus the fact that my company installs these systems for customers, I contacted Netgear direct and talked to their support specialist.
According to the Netgear specialist:
"There is no firmware 2.5.1.22, 2.5.1.32 and as well 2.5.2.4 for RBR40, RBR50, even on RBR50v2 -The latest firmware for RBR40, RBR50, RBR50v2 should be "2.5.1.16" - It is Highly suggested that to install firmware for the appropriate model number only which is posted on our Netgear support site. Could you elaborate where you are seeing 2.5.1.22, 2.5.1.32 and 2.5.2.4 for download?"
Many of you are saying that Netgear is pushing these newer firmware to your Orbi systems, but Netgear is saying no. I checked the last 10 installs, and had our customers, check the version number on their Orbi devices. All are on 2.5.1.16 and all systems were new out of the box.
This raises a valid question, as to where these versions are coming from and why some have received them and others not.
So, to take a poll, who received the newer firmware who purchased their product new from an authorized seller, and who received the newer firmware who purchased their product used?
Mstrbig wrote:Since there is so much confusion out there, (I know I'm confused), about what firmware is official and what firmware is causing issues, etc., plus the fact that my company installs these systems for customers, I contacted Netgear direct and talked to their support specialist.
According to the Netgear specialist:
"There is no firmware 2.5.1.22, 2.5.1.32 and as well 2.5.2.4 for RBR40, RBR50, even on RBR50v2 -The latest firmware for RBR40, RBR50, RBR50v2 should be "2.5.1.16" - It is Highly suggested that to install firmware for the appropriate model number only which is posted on our Netgear support site. Could you elaborate where you are seeing 2.5.1.22, 2.5.1.32 and 2.5.2.4 for download?"
Many of you are saying that Netgear is pushing these newer firmware to your Orbi systems, but Netgear is saying no. I checked the last 10 installs, and had our customers, check the version number on their Orbi devices. All are on 2.5.1.16 and all systems were new out of the box.
This raises a valid question, as to where these versions are coming from and why some have received them and others not.
So, to take a poll, who received the newer firmware who purchased their product new from an authorized seller, and who received the newer firmware who purchased their product used?
Bought my RBK50 set new a couple of years ago (2017). Last week it installed the 'new' 2.5.2.4 firmware without me asking for it. I reverted back to the firmware I was on before (2.5.1.16)
Today I read about someone who received firmware version V2.7.0.70 without asking for it. So there seems to be something strange about this 'pushed' firmware updates.
I bought my RBK50 set plus an additional satellite from BestBuy in January of 2018. I was running .32 because I wasn't really having any issue with it and automagically my router and both satellites were updated to 2.5.2.4 without any action on my part.
I had been running 2.5.1.16 and had manually updated to 2.5.1.32 (downloaded from the netgear support site). Sometime later, 2.5.2.4 got pushed to me by Netgear. My assumption is 2.5.1.32 had some sort of issue and that Netgear created 2.5.2.4 (and guessing here - that it's the same as 2.5.1.16) with a higher version number and pushed it out to those of us who had manually updated to 2.5.1.32.
Mstrbig wrote:Since there is so much confusion out there, (I know I'm confused), about what firmware is official and what firmware is causing issues, etc., plus the fact that my company installs these systems for customers, I contacted Netgear direct and talked to their support specialist.
According to the Netgear specialist:
"There is no firmware 2.5.1.22, 2.5.1.32 and as well 2.5.2.4 for RBR40, RBR50, even on RBR50v2 -The latest firmware for RBR40, RBR50, RBR50v2 should be "2.5.1.16" - It is Highly suggested that to install firmware for the appropriate model number only which is posted on our Netgear support site. Could you elaborate where you are seeing 2.5.1.22, 2.5.1.32 and 2.5.2.4 for download?"
Many of you are saying that Netgear is pushing these newer firmware to your Orbi systems, but Netgear is saying no. I checked the last 10 installs, and had our customers, check the version number on their Orbi devices. All are on 2.5.1.16 and all systems were new out of the box.
This raises a valid question, as to where these versions are coming from and why some have received them and others not.
So, to take a poll, who received the newer firmware who purchased their product new from an authorized seller, and who received the newer firmware who purchased their product used?
NG pulled v32 as they found problems with it. I also noticed problems aswell so I reverted to v16. Some have had the opportunite to have v4 installed which seems to be not availalbe for all yet. Users are encouraged to try v4 and if they see any prolems, factory reset and setup from scratch and see if this resolves there problems, if not, you can revert back to v16 which seems to be the most stable IMO version to date. I haven't had a chance to try v4 yet. Users who see v70 thru the Orbi app are recommended to not update to this version either, been some reports of this going around as well. I would avoid any FW notifications thru the Orbi app until NG comes out with a more official FW version that gets posted to there download web page for everyone to use. Currently v16 is most current official versoin of FW thats downloadable by users.
jhoff909 wrote:I had been running 2.5.1.16 and had manually updated to 2.5.1.32 (downloaded from the netgear support site). Sometime later, 2.5.2.4 got pushed to me by Netgear. My assumption is 2.5.1.32 had some sort of issue and that Netgear created 2.5.2.4 (and guessing here - that it's the same as 2.5.1.16) with a higher version number and pushed it out to those of us who had manually updated to 2.5.1.32.
Mstrbig wrote:Since there is so much confusion out there, (I know I'm confused), about what firmware is official and what firmware is causing issues, etc., plus the fact that my company installs these systems for customers, I contacted Netgear direct and talked to their support specialist.
According to the Netgear specialist:
"There is no firmware 2.5.1.22, 2.5.1.32 and as well 2.5.2.4 for RBR40, RBR50, even on RBR50v2 -The latest firmware for RBR40, RBR50, RBR50v2 should be "2.5.1.16" - It is Highly suggested that to install firmware for the appropriate model number only which is posted on our Netgear support site. Could you elaborate where you are seeing 2.5.1.22, 2.5.1.32 and 2.5.2.4 for download?"
Many of you are saying that Netgear is pushing these newer firmware to your Orbi systems, but Netgear is saying no. I checked the last 10 installs, and had our customers, check the version number on their Orbi devices. All are on 2.5.1.16 and all systems were new out of the box.
This raises a valid question, as to where these versions are coming from and why some have received them and others not.
So, to take a poll, who received the newer firmware who purchased their product new from an authorized seller, and who received the newer firmware who purchased their product used?
