NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New Orbi RBR50/RBS50 Firmware Version 2.3.1.44
Netgear is pushing out yet another a new Orbi firmware update.
Hopefully it's better than the last version v32.
Please share your experience.
Firmware Update
...
My Orbi has been like this for a few days now. It continues to say "service unreachable" in the Firmware Update section. I'm on .32. Since upgrading to .32 I've been having experiencing random drops and outages.
|
|||||||||||||||
How can I get it to recognize the new firmware? Do I need to factory reset, and if so - does my backup file contain all things necessary? (Address Reservation, Port Forwards, DDNS settings etc...)?
- Hello, I don’t know the answers to your questions, but if you do go ahead with the reset, let us know if it clears up the problem and puts things right.
I’d also say if you’re worried about settings, I’d be sure to have a verifiable backup plan. I’d probably re-enter the settings manually anyway to be safe.I have tried a full reset on both router and satellite, setup again from scratch. Still says "Service Unreachable" on firmware update page. Stuck on .32? Anyone have any suggestions?
- IIRC, there is a procedure to connect a device like a PC to the Orbi and flash the firmware that way. You should be able to download the file from the NG website, however last time I looked I couldn't find it myself.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
datascope11 wrote:
My Orbi has been like this for a few days now. It continues to say "service unreachable" in the Firmware Update section. I'm on .32. Since upgrading to .32 I've been having experiencing random drops and outages.
Model Name Device Name Current Version Status Router RBR50 RBR50 V2.3.0.32 Service unreachable Satellite RBS50 Orbi Satellite-1 V2.3.0.32 Service unreachable How can I get it to recognize the new firmware? Do I need to factory reset, and if so - does my backup file contain all things necessary? (Address Reservation, Port Forwards, DDNS settings etc...)?
Since fatory reset, connectivity seems to be much better. Haven't experienced any drops all day. I cannot however, seem to get the router/satelitte to find the .44 firmware (Service Unreachable). I suspect it's because I am in Canada, and the current firmware page for .32 says not to update if you are in Canada. Note, it did not say that a week ago when I updated. Not sure they make much differnece to this problem, but here are the specs you requests.
- Modem is Hitron CDA3.
- Orbi connected in Router model
- ~3000 sqft
- Distance between Router and Satellite is approx. 35 ft
- Channels are currently auto, I've tried different channels. No difference to missing firmware.
- I can currently see 3-6 ssids from my home, depending on device.
Well since you modem doesnt' have a built in router, we can rule this out.
Possible that NG maybe servicing the auto update servers and not allowing any access. I would not fret over it.
Run the system for a while on v32 and see how it does. No need to rush in to v44 just yet.
datascope11 wrote:
Since fatory reset, connectivity seems to be much better. Haven't experienced any drops all day. I cannot however, seem to get the router/satelitte to find the .44 firmware (Service Unreachable). I suspect it's because I am in Canada, and the current firmware page for .32 says not to update if you are in Canada. Note, it did not say that a week ago when I updated. Not sure they make much differnece to this problem, but here are the specs you requests.
- Modem is Hitron CDA3.
- Orbi connected in Router model
- ~3000 sqft
- Distance between Router and Satellite is approx. 35 ft
- Channels are currently auto, I've tried different channels. No difference to missing firmware.
- I can currently see 3-6 ssids from my home, depending on device.
