NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New Orbi RBR50/RBS50 Firmware Version 2.3.1.44
Netgear is pushing out yet another a new Orbi firmware update.
Hopefully it's better than the last version v32.
Please share your experience.
Firmware Update
...
Try a factory reset and setup from scratch. I've had zero issues with wifi dropping with v44 loaded. Others as well. Just need a factory reset and setup from scratch is all.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
SBell wrote:
I've been having non stop wifi dropouts since this firmware update was pushed out. I have to restart the RBR50 and two RBS50 sattelites every 20-30 minutes just to get it to work for a little while. I've owned the Orbi for 1.5 years and have gone through multiple periods of huge dropout issues related to firmware updates. I dont have the time or patience to spend half a day trying to revert back to an earlier firmware version or trying to troubleshoot Netgear's shoddy hardware and software engineering. The only reason I've kept it this long is because it cost so much I wanted to at least get some use out of it before tossing it in the dumpster. Going to start looking for an alternative this time. It's not worth the constant hassle to keep the Orbi. Will definitely never buy a Netgear product again!
FURRYe38 wrote:
Try a factory reset and setup from scratch. I've had zero issues with wifi dropping with v44 loaded. Others as well. Just need a factory reset and setup from scratch is all.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
SBell wrote:
I've been having non stop wifi dropouts since this firmware update was pushed out. I have to restart the RBR50 and two RBS50 sattelites every 20-30 minutes just to get it to work for a little while. I've owned the Orbi for 1.5 years and have gone through multiple periods of huge dropout issues related to firmware updates. I dont have the time or patience to spend half a day trying to revert back to an earlier firmware version or trying to troubleshoot Netgear's shoddy hardware and software engineering. The only reason I've kept it this long is because it cost so much I wanted to at least get some use out of it before tossing it in the dumpster. Going to start looking for an alternative this time. It's not worth the constant hassle to keep the Orbi. Will definitely never buy a Netgear product again!
Sorry, but none of this is helpful. "Just need a factory reset and setup from scratch is all." I've been down that road each of the multiple times the Orbi has failed over the last year and a half and I'm done wasting time on it. Would you be fine with having to wipe and restore your phone each time it's updated? How about wiping and restoring your computer each time it's updated? Or any of your other electronics? It shouldn't require hours or days of troubleshooting to try and restore a working wifi setup everytime Netgear pushes a firmware update.
And as far as "What size is your home? What's the distance...? How many neighbors...? etc." None of that changed, so it's completely irrelevant. The Orbi had been stable for a few months with no drop outs. The only thing that changed is that Netgear pushed a defective firmware update out, automatically updated my router, and made a mess of my wifi network. The issue is their firmware and not my set up.
I'm not going to waste an hour or two trying a reset that may or may or may not work. I'm going to use that hour or two to research and buy a new router from a company with better quality products and better customer service.
Good Luck then. v44 IS working well for others.
FURRYe38 wrote:
Good Luck then. v44 IS working well for others.
I can't say I disagree with the previous comment. Can you imagine Microsoft telling people to reimage their PCs every time there was a Windows update?
2.3.1.44 may be working fine for some people, but that doesn't mean it doesn't have inherent issues. Not everyone has the same configurations or the same clients. Heck, I've noticed no issues on my iPhone for as long as we've had Orbi, but my wife often complains that her Android phone keeps disconnecting. It's not helpful to suggest that because some people aren't having issues that if people do have issues it's somehow their fault.
Its also not help when questions are asked and the questions are not answered or marked as irrelevant. Questions presented ARE relevant. This only helps us and users narrow down some things where there are inherent issues in FW. In some cases there are user mis-configurations and in FW. Again, Were only here to help users try and get there systems working. If users don't want to let us help them, then they can get ahold of official NG support. :smileyvery-happy:
I totally agree with SBell, how is it possible that with the previous FW everything worked fine (saying that it worked fine after a full factory reset) & now the question abt the distance between the satelitte & the router how does that matters? but to answer the question its <25ft & rest of the other settings ie:- the channel setting for 2.4Ghz & 5Ghz was set after checking for no interference from my neighbour's wifi - all setup was done with precheck using Wifi Network Analyzer app.
Question now is why do we need to FACTORY RESET everytime when the router is updated with new FW?
Unfortunately its my mistake after spending a huge sum buying a product from a company not knowing that NG has such incompetent software dev team, it looks like i have to bite the bullet & have to deal with this nonsence as i cant afford to spend again replacing it with a more reliable router...atleast for 6 months or for a year more.
Im definitely updating all of my comments here & my experience in amazon review & it will be a big NO from me for any new potential buyers in amazon if i get the recommendation notification from amazon....
I spent 2 hour hours over the weekend with Netgear technical support. My system was running fine for the last 8 months then as soon as .44 was pushed the random drops and lockups started. Technical support has confirmed that MANY people are having issues with .44 and I agree that reseting a system just because of an improperly tested update is totally unacceptable and should never be tolerated. Technical support was useless as their recommendation was to roll back to .212 (even after promising me it would not then do an auto-update). Well, within 30 minutes of the roll-back guess what showed up like a bad penny? You guessed it...44! I even went into to the RBR and RBS's via telnet to lock out auto updates but that was ineffective as .44 showed up again in less than 1 hour. I was about to throw everything out the door when I just decided to do one more rollback to .212, but this time blocking the RBR and RBSs from any outbound WAN traffic via my firewall (I run in AP mode). Since Sunday I am glad to say that my system is rock solid with .212 and I will only manually update from now on.