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Forum Discussion

tweill's avatar
tweill
Aspirant
Oct 04, 2019

New Orbi Voice R40 not connecting with existing Orbi R50 network

I am having trouble adding the Orbi Voice to my existing Orbi system.  The Orbi app updated my firm ware prior to adding the Orbi Voice.  I go to add Satellite and it keeps telling me it can't be fou...
  • tweill's avatar
    tweill
    Aspirant
    Oct 04, 2019

    For a non-tech person, how do I find the firmware for the R40 since I can't get it to connect?

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Oct 04, 2019

      I think someone had found that if you hardwire into the orbi satellites and they aren't connected to anything that their default ip address is 192.168.1.250. You can try that route. 

       

      Have you tried to sync using the app or even just using the hardwired sync buttons on the orbi units?

      • tweill's avatar
        tweill
        Aspirant
        Oct 04, 2019

        I've tried Synch and hardwiring the Orbi Voice with no luck