New Orbi WiFi Kit: Compact Orbi Router & 2x Orbi Wall Plug Satellites - RBK23W

I bought the RBR20 with two additional satellites. Cost was about $350ish through best buy. This was the worst investment I have made. I can not stress the amount of troubles that I have had with this device. The troubles I have had include consistent drops of wifi, very slow upload/download speed, and very very poor performance with the app they have for the phone. Like any regular buyer, I  contacted the NETGEAR support number, whose performance is as bad as this device, 3-4 times. Each time they tell me to get on the orbilogin page check/uncheck boxes, unplug router for 3 minutes, re-position the satellites, then tell me I should not have anymore trouble. Well, here I am for the 4th time calling during the middle of the week at midnight, with the same amount of trouble I have had 2 weeks after buying the system 2-3months ago. (February/march 2018)

This last phone call is a representation of the device. I called and told the support worker that I am having trouble again, he told me they would replace it for me. So I was ok with this. Thinking they would just mail me a new one and I would send in my old one. WRONG. They told me I have to fill out a paper work by mail, then pick my options on there, mail it back in, then wait for a response? Are. you. kidding.

The second to worst part of this phone call was that he had me on hold for about 15 minutes to come back and tell me that they dont have any of the RBR20 IN STOCK. IN STOCK, NONE AT ALL. So now, I have to call them back in 24-48 hours to see if they have it in stock.

In shock, I asked the customer service guy if I could speak to a supervisor because I just couldnt believe they did not have it in stock, I HAD TO ASK HIM 10 TIMES TO SPEAK TO A SUPERVISOR. He kept referring me to there consulting team, repeatedly. Finally, spoke to a superivsor and he told me that this situation of not having it in stock does not happen. Well guess what buddy it did.

The SUPERVISOR admitted to me that there was nothing they could do for me at this time. Coming from a supervisor in customer service, that is very very bad.

SO to all of you thinking of buying this device or similar devices which might have to go through customer service, do not buy it. Save yourself the hassle, the money, and the unreliability of this device. I would rank this device negative one stars. I will update on how the service is moving forward. It does not look positive.