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Forum Discussion

JoshBear's avatar
JoshBear
Aspirant
May 01, 2018

New user problems

Hi all   i was using the BT whole home mesh network through 6 disks but unfortunately after a poor firmware release it became unstable dropping connection every few mins.  This makes working from...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 02, 2018

What Mfr and model # ISP modem do you have? 

What FW version is currently loaded on the router and satellite? 

What is the distance between the router and satelllite? Feet?

 

Try setting manual channel 1, 6 or 11 on 2.4ghz and any unused channel on 5Ghz.

Try disabling Beamforming, MIMO, Daisy Chaing and Fast Roaming and see what happens...

 

 

  • JoshBear's avatar
    JoshBear
    Aspirant
    May 02, 2018

    Hi

     

    Thanks for the response

     

    What Mfr and model # ISP modem do you have? - BT Smarthub latest version

    What FW version is currently loaded on the router and satellite? router 2.1.4.10.   satelite the same

    What is the distance between the router and satelllite? Feet?  router and sat 1  5 feet but two walls.  sat 2 is the next floor upand maybe 10 feet away

     

    Try setting manual channel 1, 6 or 11 on 2.4ghz and any unused channel on 5Ghz.

    Try disabling Beamforming, MIMO, Daisy Chaing and Fast Roaming and see what happens...

     

     

    I havent tried these yet but have only just realised that it should been set to AP mode which I have done.  Will give this a go for 24 hours to see if issues go away.

     

    thanks

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 02, 2018

      Ok, let us know how it goes.

      Ya if your ISP modem has a built in router then one option is to use the Orbi in AP mode.

       

      • JoshBear's avatar
        JoshBear
        Aspirant
        May 23, 2018

        Hi

         

        just coming back.  Apologies for the delay.  Set the orbi to AP mode and all has been working very well. The WiFi has generated zero complaints from two teenagers so for me that is the gold standard.

         

        However every so often the main orbi turns pink.  Solid light not flashing.   During these periods lasting about 30 seconds the WiFi still works.  

         

        Any my idea what is causing this.   Orbi connected to bt smart hub via Ethernet.   Smart hub has WiFi turned off but I do use the Ethernet ports on the smart hub to give connection to powerling plugs that feed a network in another part of the house.   Just sharing in case relevant.

         

        Thanks for any help

        josh