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JoshBear's avatar
JoshBear
Aspirant
May 01, 2018

New user problems

Hi all   i was using the BT whole home mesh network through 6 disks but unfortunately after a poor firmware release it became unstable dropping connection every few mins.  This makes working from...
Troubleshooting
JoshBear's avatar
JoshBear
Aspirant
May 02, 2018

Hi

 

Thanks for the response

 

What Mfr and model # ISP modem do you have? - BT Smarthub latest version

What FW version is currently loaded on the router and satellite? router 2.1.4.10.   satelite the same

What is the distance between the router and satelllite? Feet?  router and sat 1  5 feet but two walls.  sat 2 is the next floor upand maybe 10 feet away

 

Try setting manual channel 1, 6 or 11 on 2.4ghz and any unused channel on 5Ghz.

Try disabling Beamforming, MIMO, Daisy Chaing and Fast Roaming and see what happens...

 

 

I havent tried these yet but have only just realised that it should been set to AP mode which I have done.  Will give this a go for 24 hours to see if issues go away.

 

thanks

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 02, 2018

Ok, let us know how it goes.

Ya if your ISP modem has a built in router then one option is to use the Orbi in AP mode.

 

  • JoshBear's avatar
    JoshBear
    Aspirant
    May 23, 2018

    Hi

     

    just coming back.  Apologies for the delay.  Set the orbi to AP mode and all has been working very well. The WiFi has generated zero complaints from two teenagers so for me that is the gold standard.

     

    However every so often the main orbi turns pink.  Solid light not flashing.   During these periods lasting about 30 seconds the WiFi still works.  

     

    Any my idea what is causing this.   Orbi connected to bt smart hub via Ethernet.   Smart hub has WiFi turned off but I do use the Ethernet ports on the smart hub to give connection to powerling plugs that feed a network in another part of the house.   Just sharing in case relevant.

     

    Thanks for any help

    josh 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 24, 2018

      Glad that AP mode is working now.

       

      Shouldn't be seeing any PINK led unless there is some sort of interference.

      Which port on the Orbo are you using to connect it to the main host router? WAN or LAN port?

      The Orbi isn't connected to any of these powerline plugs is it?

       

      Might turn OFF these power plugs and see if the Orbi still displays PINK...

      What channels are you using for the Orbi on 2.4Ghz and 5Ghz? Auto or manual.

       

      • JoshBear's avatar
        JoshBear
        Aspirant
        May 27, 2018

        Hi,

         

        thansk for the help

         

        Which port on the Orbo are you using to connect it to the main host router? WAN or LAN port?

        The main orbi unit is connected via ethernet to the BT smart hub by a cable going to the yellow port on the Orbi

         

         

        The Orbi isn't connected to any of these powerline plugs is it?  No.  the powerline unit comes from the BT home hub ethernet ports and finds a cat 5 network in the house.  I need this as it also sends the internet to an annex

         

         

        What channels are you using for the Orbi on 2.4Ghz and 5Ghz? Auto or manual.  On Auto for 2.4 currently on channel 9.   5 is not auto and set to 48.

         

         

        Thanks for any more help to stop this pink light thing

         

        Josh