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Forum Discussion
NG and Orbi devices dropping when do the speed test
When every time I run speed test for my network, my internet disconnects, then it came back after 2 minutes. Every day I experience 2 to 4 times internet dropping without speed test. I am using NETGEAR CM 2000 and. Orbi RBR20 with 1 satellite. It has this problem over a week, Xfinity came to check and no issue for network, very frustrate , anyone has solution?
1 Reply
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Bjiang wrote:
When every time I run speed test for my network, my internet disconnects, then it came back after 2 minutes. Every day I experience 2 to 4 times internet dropping without speed test. I am using NETGEAR CM 2000 and. Orbi RBR20 with 1 satellite. It has this problem over a week, Xfinity came to check and no issue for network, very frustrate , anyone has solution?
