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Forum Discussion
"No internet" but working (mostly) - red dot on router - KBK23
Hi I have an RBK20 with 2 satellites (RBK23 bundle). I've suddenly got patchy internet. The only thing I can think of is I plugged in an ethernet cable (since removed) into the router direct to a...
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?
The App has an issue, depending on what firmware you are on, where the router will show a false red dot and then go green, then red, etc. If you are not losing actual internet, it is the issue with the app. I'm hoping Netgear has an app update soon as it is causing users to see what you are seeing and question the reliability of their internet connection.
I forced my setup to do this and then used several streaming devices to continuously stream and never once did the internet drop. However the app continued to show the red dot on the router, then green, then red.