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Forum Discussion

Caiteb's avatar
Caiteb
Aspirant
Feb 21, 2018

No internet connection only in part of the house

I have the Orbi and router system and it’s is not connecting to the internet downstairs. I have WiFi access upstairs but it won’t let anything connect to the WiFi downstairs
Troubleshooting
Caiteb's avatar
Caiteb
Aspirant
Feb 23, 2018
I was able to fix the problem. But yes I was able to get the signal downstairs but it kept telling me there was no internet connection.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 23, 2018

How did you fix the problem? 

  • Caiteb's avatar
    Caiteb
    Aspirant
    Feb 23, 2018
    I had to do a hard reset on the router and the satellite and then had to do a new set up through the orbi app since I was not able to connect to the internet even though the signal came through.