NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

HARO2021's avatar
HARO2021
Aspirant
Dec 09, 2021
Solved

No internet connection with C6220

Hi all,   My ISP (COX) found they can send a signal to my modem, I can reset my modem from COX app, I can connect to my wifi but it just doesn't work, always no internet connection. Anyone has idea...
  • HARO2021's avatar
    HARO2021
    Dec 10, 2021

    Problem solved. It turns out nothing wrong with my modem and router, maybe cox didn't register my modem in a right way. I called them to reset my modem on their end then problem solved.

plemans's avatar
plemans
Guru - Experienced User
Dec 10, 2021

Do you have a screen snip of the cable connections page (shows upstream/downstream connections) and the event logs from the modem?

HARO2021's avatar
HARO2021
Aspirant
Dec 10, 2021

I'd like to do that. But I just found I'm not able to join the wifi after rebooting for like 2 times. It seems now I have another problem to solve.