No-IP Dynamic DNS Not Able To Be Setup

Hi,

I'm looking for some help with setting up a new Netgear No-IP Account.

I had an existing netgear no-ip account I recently setup which all of a sudden has stopped working and I can no longer log into. I've tried resetting the password and No-IP's site is saying the account doesn't exist.

I've tried setting up a new Netgear No-IP account through my Orbi but it has a big red cross and won't let me continue. I assume it's some limitation to prevent opening multiple accounts.

Anyone know a way around this? Even though I have multiple emails from No-IP confirming my account was created, it has seemingly dissappeared and now I am left without even an option to open a new account through Orbi which I would like to do as the Netgear method means I don't have to renew the hostname every 30 days.

Thanks