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Forum Discussion

jallison86's avatar
jallison86
Aspirant
Apr 24, 2018

No LED when powering up

Came home today to find no Wi-fi from my Orbi system. The base unit appears inert -- when I cycle power no LED lights come on on the top. The power LED is on, so the unit is receiving power. Tried us...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 25, 2018

How long did you hold in the reset button? Hold it for 15 seconds at least until the top LED comes on Yellowish/Orange color. When you release the reset button, the top LED should start to blink WHITE. 

 

If you don't see any of this, I would contact NG support and ask for an RMA.

  • jallison86's avatar
    jallison86
    Aspirant
    Apr 25, 2018

    I've held the reset button for 30+ seconds. I tried holding it down as I cycled power. Nothing. I purchased this unit in April, 2017, just over one year ago. Netgear does not appear to offer any sort of support beyond the $49.99 option. Given the price of the system I certainly hope there is some recourse here beyond simply, "it's dead, throw it away." 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 25, 2018

      Might have someone check the power adapter voltage and amps to make sure they are ok. Some adapters can go bad. 

       

      You might contact AmitR or DarrenM in a PM and see what options you have...

      • jallison86's avatar
        jallison86
        Aspirant
        Apr 25, 2018

        Checking the adapter output is a good idea. I'll give that a shot. Thanks.

         

        - Jeff