No response from Netgear

Tutor

Nov 26, 2023

Yes, I think you are correct and I'm beginning to realize that might the issue.

The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works. Using this app, I choose reset password to fix what seems obvious. The reset seems to work but I never get the email verification to that email address. Going to the netgear account login page directly using a pc with the registered email account registered to me, I select forgot password and again everything seems to work fine, but I never get the verification email. I checked spam, and junk, it never comes. Can you suggest how I can proceed to correct this?

Thanks.

schumaku

Guru - Experienced User

Nov 26, 2023

Please work with your unknown Email provider and challenge them.

There is -everything- one could think of in the SMTP header, including ARC seal, dkim, spf, dmarc, ...

Delivered-To: xxxxxxxx@gmail.com
Received: by 2002:a05:7010:2c9b:b0:39a:fcd0:ca36 with SMTP id fz27csp903377mdb;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
X-Google-Smtp-Source: AGHT+IG5m5O8vXVaDbEumtsqR1Xq17zq0uue6Gu1g9ijgqMFdsUODLjTLA5Q0/uUD1iWeifvWn6f
X-Received: by 2002:a05:6870:b4a2:b0:1fa:3ba8:93d2 with SMTP id y34-20020a056870b4a200b001fa3ba893d2mr3336354oap.50.1701021537610;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1701021537; cv=none;
        d=google.com; s=arc-20160816;
        b=irVN4dbCn6tttk2qnvajB+87qfWV6eIYdu1TAynATYuQcvci0vdfMJxkNWbSwnX8vw
         f2DEGgoZ2e6C36/omYdOK0bjxZ8fALbvaUeKMLit+c4xopsa0Gn1Cu0iI7Sr24c8HDoU
         8jhQeyiaFmV3luCKiTHwMEsLTlEPN91oCzrDUfdXaFsNLkecaYl4NQJakUaEAzZdst5H
         52LK8E5jO+uxGvuUMrukfxhsbZ4Dv1x/Ee3XT6NQh7iYJV5au0Pqn1LsDw2QJBxGpUdH
         79Qtv7khuUMkNqJ0YeEIP/7ifNI4Pt5VRJTINBIEt2jmJQ7MUnZjW347HwiTcDWP6rY/
         BzIw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:subject:message-id:to:from:date:dkim-signature;
        bh=iWtmtGrCniQe+m5wCxVcliaV+mvPQ5zMeCwZzFr0+9w=;
        fh=5yWoYweVV1gergZuySjqrOIp5VGxJhwyd1bINk76wYs=;
        b=O962ki514hHzyHIs9lubL7twPrpw4q3RT5ULtyeMXdBPfTUv/dS5L3+yeGIpf0GIjU
         RR33pknNLcWDB4RNuu2McGcZA5pESeYh2jvgJjUPi+/DY57Cg5+prBEo8hc3c7DPNuFd
         mpAKBL2lK5UoIY2Efcq/QNM/dtKrVGKxs+xKfwuN/gLsPjPagT8j5l81+Bckqqr78wg2
         /ZX5u7f697qP8JRvi1bBsqoEp4oI6X/NIzS0DgC2SqZR4T2wgmLJ8ym07TgwqjXO0dCH
         MCKBZDSw6x2RAfIb0aZXefDUmzPQYbX02PNsPcPvAdqRkUNVJLb3yVA8RTrGHggl8S0t
         OzZA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@netgear.com header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) smtp.mailfrom=do_not_reply@netgear.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <do_not_reply@netgear.com>
Received: from smtp15-ia4-sp5.mta.salesforce.com (smtp15-ia4-sp5.mta.salesforce.com. [13.110.74.174])
        by mx.google.com with ESMTPS id h14-20020ac85e0e000000b00421b4dedaf6si7494303qtx.296.2023.11.26.09.58.57
        for <xxxxxxxxxx@gmail.com>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
Received-SPF: pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) client-ip=13.110.74.174;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@netgear.com header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) smtp.mailfrom=do_not_reply@netgear.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <do_not_reply@netgear.com>
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=netgear.com; s=netgear-sfdc; t=1701021537; bh=A2ako/N1Ug0/AqNULXp0X7FSjI8vntAAG0X9wyJHGqg=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=IdjU8g4f6f5LEkp19YPD6VbBLeMNpOegHkg7AJjXq77mj0S2bCkuJZ3/nPLmT8X9+
	 WxDuoPtXvwuYbYpIK1k47R1x1rNwjj1JOWQQTeLgHTG4wlnPmSzGpyF6p3vQoJk8fW
	 +GFwal7jQK1i5875ue5ndIi3U4iDZZe/DXLHM7hY=
Authentication-Results: mx1-ia4-sp5.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.181.28.114] ([10.181.28.114:52242] helo=na212-app1-30-ia4.ops.sfdc.net) by mx1-ia4-sp5.mta.salesforce.com (envelope-from <do_not_reply@netgear.com>) (ecelerity 4.4.1.20035 r(msys-ecelerity:4.4.1.0-salesforce)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net") id EB/C5-15376-16783656; Sun, 26 Nov 2023 17:58:57 +0000
Date: Sun, 26 Nov 2023 17:58:57 +0000 (GMT)
From: NETGEAR <do_not_reply@netgear.com>
To: "xxxxxxxxxx@gmail.com" <xxxxxxxxxx@gmail.com>
Message-ID: <8ejX3000000000000000000000000000000000000000000000S4QSM900_WO_Mn45SjewXGaOgvgC7Q@sfdc.net>
Subject: Let's Reset Your Password
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_1054_1256416139.1701021537457"
X-SFDC-LK: 00D300000000xsV
X-SFDC-User: 0058000000EgHuL
X-Sender: postmaster@salesforce.com
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: invocableActionEmail
X-SFDC-EntityId: a688b0000092rD8
X-SFDC-Interface: internal

------=_Part_1054_1256416139.1701021537457
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

.

Let's Reset Your Password

.

Hello,

You requested to reset your MyNETGEAR account password. To complete the pro=
cess, please use the verification code below to securely change your passwo=
rd.
xxxxxxxxxx
Your MyNETGEAR username is:xxxxxxxxxx@gmail.com
If you did not make this request, you can disregard this email.
Thanks,
NETGEAR Support

P.S. This is an automated message, so please don=E2=80=99t reply

This message was intended for: xxxxxxxxxx@gmail.com.

  NETGEAR International Limited, 6th Floor, Penrose Two, Penrose Dock, T23 =
YY09, Cork, Ireland.

NETGEAR.COM
=C2=A9 2023 NETGEAR. All rights reserved.
------=_Part_1054_1256416139.1701021537457
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.=
w3.org/TR/html4/loose.dtd">
<html>
  <head
....
</html>
------=_Part_1054_1256416139.1701021537457--

michaelkenward
Guru - Experienced User
Nov 27, 2023
Jkb24 wrote:

The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works.

Could you be a victim of this?

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
FURRYe38
Guru - Experienced User
Dec 07, 2023
Any progress on this?
- Jkb24
  Tutor
  Dec 08, 2023
  No at least anything useful. Hopefully this will receive some meaningful hardware input regarding this odd and unexpected degradation.

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