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Forum Discussion
No response from Netgear
Does anyone know what there is no response from Netgear regarding password reset. These should be manily automatic but nothing is this slow. Is there a know issue with extreemly slow response? ...
To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.
How do I reset my NETGEAR account password using the Orbi app?
Worked perfectly for me. Response from Netgear with authorization code appeared in mailbox within seconds. Entered code and new password (twice). Confirmation appeared in mailbox within seconds. GrumpyGrandpa now has a new password! (I have several personas at Netgear.)
Perhaps the Netgear email went into a SPAM folder?
schumaku wrote:
To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.
How do I reset my NETGEAR account password using the Orbi app?
Unfortunately, the original message said nothing about apps and applications.
The title "No response from Netgear" could have meant many things.
I have an RBH12 Orbi system with one remote. Its legacy but works fine and is working fine now. The issue is that using the iphone app I cannot log into it using the email address that it is registered with and the password that worked in the past. I had a power interruption which took it off line obviously, but on power return I get a log in error that the password or email address is incorrect. Both were working prior to the loss of power.
I selected password reset which was accepted and sent to Netgear but have not seen the verification email after an hour of waiting. I have verified it isn't in the trash or spam folder.
Can anyone tell me what can be done to restore the connection to the router using the app? Again the router is working fine otherwise.
Much thanks.
michaelkenward wrote:
schumaku wrote:
To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.
How do I reset my NETGEAR account password using the Orbi app?
Unfortunately, the original message said nothing about apps and applications.
The initial original thread started here - no idea why people need to start another thread one hour later, breaking continuity, essentially forgetting they talk to volunteers, and seldom to paid Netgear employees.
More complexity is added by the fact that people can use random email providers, where some tend to silently blacklist or ignore automatic generated messages. Said this, I'm not in the position analyzing the issue any further.
