NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jkb24's avatar
Jkb24
Tutor
Nov 25, 2023

No response from Netgear

Does anyone know what there is no response from Netgear regarding password reset.  These should be manily automatic but nothing is this slow.   Is there a know issue with extreemly slow response? ...
Jkb24's avatar
Jkb24
Tutor
Nov 26, 2023

Yes, I think you are correct and I'm beginning to realize that might the issue.

The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works. Using this app, I choose reset password to fix what seems obvious.  The reset seems to work but I never get the email verification to that email address. Going to the netgear account login page directly using a pc with the registered email account registered to me, I select forgot password and again everything seems to work fine, but I never get the verification email.  I checked spam, and junk, it never comes. Can you suggest how I can proceed to correct this?

 

Thanks.

 

 

schumaku's avatar
schumaku
Guru - Experienced User
Nov 26, 2023

Please work with your unknown Email provider and challenge them.

 

There is -everything- one could think of in the SMTP header, including ARC seal, dkim, spf, dmarc, ...

 

Delivered-To: [email protected]
Received: by 2002:a05:7010:2c9b:b0:39a:fcd0:ca36 with SMTP id fz27csp903377mdb;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
X-Google-Smtp-Source: AGHT+IG5m5O8vXVaDbEumtsqR1Xq17zq0uue6Gu1g9ijgqMFdsUODLjTLA5Q0/uUD1iWeifvWn6f
X-Received: by 2002:a05:6870:b4a2:b0:1fa:3ba8:93d2 with SMTP id y34-20020a056870b4a200b001fa3ba893d2mr3336354oap.50.1701021537610;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1701021537; cv=none;
        d=google.com; s=arc-20160816;
        b=irVN4dbCn6tttk2qnvajB+87qfWV6eIYdu1TAynATYuQcvci0vdfMJxkNWbSwnX8vw
         f2DEGgoZ2e6C36/omYdOK0bjxZ8fALbvaUeKMLit+c4xopsa0Gn1Cu0iI7Sr24c8HDoU
         8jhQeyiaFmV3luCKiTHwMEsLTlEPN91oCzrDUfdXaFsNLkecaYl4NQJakUaEAzZdst5H
         52LK8E5jO+uxGvuUMrukfxhsbZ4Dv1x/Ee3XT6NQh7iYJV5au0Pqn1LsDw2QJBxGpUdH
         79Qtv7khuUMkNqJ0YeEIP/7ifNI4Pt5VRJTINBIEt2jmJQ7MUnZjW347HwiTcDWP6rY/
         BzIw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:subject:message-id:to:from:date:dkim-signature;
        bh=iWtmtGrCniQe+m5wCxVcliaV+mvPQ5zMeCwZzFr0+9w=;
        fh=5yWoYweVV1gergZuySjqrOIp5VGxJhwyd1bINk76wYs=;
        b=O962ki514hHzyHIs9lubL7twPrpw4q3RT5ULtyeMXdBPfTUv/dS5L3+yeGIpf0GIjU
         RR33pknNLcWDB4RNuu2McGcZA5pESeYh2jvgJjUPi+/DY57Cg5+prBEo8hc3c7DPNuFd
         mpAKBL2lK5UoIY2Efcq/QNM/dtKrVGKxs+xKfwuN/gLsPjPagT8j5l81+Bckqqr78wg2
         /ZX5u7f697qP8JRvi1bBsqoEp4oI6X/NIzS0DgC2SqZR4T2wgmLJ8ym07TgwqjXO0dCH
         MCKBZDSw6x2RAfIb0aZXefDUmzPQYbX02PNsPcPvAdqRkUNVJLb3yVA8RTrGHggl8S0t
         OzZA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass [email protected] header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of [email protected] designates 13.110.74.174 as permitted sender) [email protected];
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <[email protected]>
Received: from smtp15-ia4-sp5.mta.salesforce.com (smtp15-ia4-sp5.mta.salesforce.com. [13.110.74.174])
        by mx.google.com with ESMTPS id h14-20020ac85e0e000000b00421b4dedaf6si7494303qtx.296.2023.11.26.09.58.57
        for <[email protected]>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
Received-SPF: pass (google.com: domain of [email protected] designates 13.110.74.174 as permitted sender) client-ip=13.110.74.174;
Authentication-Results: mx.google.com;
       dkim=pass [email protected] header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of [email protected] designates 13.110.74.174 as permitted sender) [email protected];
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <[email protected]>
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=netgear.com; s=netgear-sfdc; t=1701021537; bh=A2ako/N1Ug0/AqNULXp0X7FSjI8vntAAG0X9wyJHGqg=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=IdjU8g4f6f5LEkp19YPD6VbBLeMNpOegHkg7AJjXq77mj0S2bCkuJZ3/nPLmT8X9+
	 WxDuoPtXvwuYbYpIK1k47R1x1rNwjj1JOWQQTeLgHTG4wlnPmSzGpyF6p3vQoJk8fW
	 +GFwal7jQK1i5875ue5ndIi3U4iDZZe/DXLHM7hY=
Authentication-Results: mx1-ia4-sp5.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.181.28.114] ([10.181.28.114:52242] helo=na212-app1-30-ia4.ops.sfdc.net) by mx1-ia4-sp5.mta.salesforce.com (envelope-from <[email protected]>) (ecelerity 4.4.1.20035 r(msys-ecelerity:4.4.1.0-salesforce)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net") id EB/C5-15376-16783656; Sun, 26 Nov 2023 17:58:57 +0000
Date: Sun, 26 Nov 2023 17:58:57 +0000 (GMT)
From: NETGEAR <[email protected]>
To: "[email protected]" <[email protected]>
Message-ID: <8ejX3000000000000000000000000000000000000000000000S4QSM900_WO_Mn45SjewXGaOgvgC7Q@sfdc.net>
Subject: Let's Reset Your Password
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_1054_1256416139.1701021537457"
X-SFDC-LK: 00D300000000xsV
X-SFDC-User: 0058000000EgHuL
X-Sender: [email protected]
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: invocableActionEmail
X-SFDC-EntityId: a688b0000092rD8
X-SFDC-Interface: internal

------=_Part_1054_1256416139.1701021537457
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

.

Let's Reset Your Password

.

Hello,

You requested to reset your MyNETGEAR account password. To complete the pro=
cess, please use the verification code below to securely change your passwo=
rd.
xxxxxxxxxx
Your MyNETGEAR username is:[email protected]
If you did not make this request, you can disregard this email.
Thanks,
NETGEAR Support

P.S. This is an automated message, so please don=E2=80=99t reply

This message was intended for: [email protected].

  NETGEAR International Limited, 6th Floor, Penrose Two, Penrose Dock, T23 =
YY09, Cork, Ireland.

NETGEAR.COM
=C2=A9 2023 NETGEAR. All rights reserved.
------=_Part_1054_1256416139.1701021537457
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.=
w3.org/TR/html4/loose.dtd">
<html>
  <head
....
</html>
------=_Part_1054_1256416139.1701021537457--