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Wkmendoza's avatar
Wkmendoza
Aspirant
Aug 18, 2021

No streaming service on smart TVs with Orbi LBR20

I just purchased my parents the ORBI LBR20 for use with their Tmobile LTE internet service. They live in a rural area and don't have any other internet options and the mobile hotspot that came with their service doesn't broadcast very far. The ORBI wifi network have given them awesome range in the house and increased internet speeds on iphones, ipads, and computers. On all apple devices including MacBook I can connect and stream on Netflix, Amazon, Youtube, Hulu etc., but on all SmartTvs (1 Samsung and 3 FireTVs) I get errors that apps can't connect on tv. I have rebooted all devices and I have logged out of apps on all devices and still no access to streaming services on TVs. Doing speedtest on Orbi app and on computer show 50-60 mbps download. So that should not be causing connectivity issues. Also Armor or Circle is not enabled. When I put SIM back into the T-Mobile hotspot and we are able to watch all services again on all of the TVs.

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Wkmendoza

     

    Welcome to NETGEAR Community!

     

    May we please know the firmware version of the router? 

    Please provide the device SKU (e.g. LBR20-100NAS). 

     

    Regards,
    Blanca
    Community Team

    • Wkmendoza's avatar
      Wkmendoza
      Aspirant

      Maybe the SKU is LBR20 ORBI 6.  I don't see anythingon the device or the box that says SKU.

      The SN is 6G51xxxxxxxxx

      Firmware is v2.6.4.6

       

      Thanks,

      Kristeen


      Blanca_O wrote:

      Hi Wkmendoza

       

      Welcome to NETGEAR Community!

       

      May we please know the firmware version of the router? 

      Please provide the device SKU (e.g. LBR20-100NAS). 

       

      Regards,
      Blanca
      Community Team


       

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired

        Hi Wkmendoza

         

        Thank you for responding. 

         

        You mentioned that using a T-mobile hotspot, streaming services are working. On the T-mobile hotspot setting, please check the APN information and use that on the LBR20. 

         

        Regards,
        Blanca
        Community Team