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Forum Discussion

Geniet's avatar
Geniet
Guide
Jan 16, 2019

No upload on sattelite

Hi everyone. I have recently purchased an orbi wifi to extend the wifi in my house . I have installed it and it seems to be working fine with the coverage . I have tested the internet speed with sp...
Troubleshooting
Geniet's avatar
Geniet
Guide
Jan 16, 2019
I have tried to make a factory reset , other than that i have only tried to run a speedtest with a cable from the sattelite to see if it was better. It was the same problem , I dont really know what to do about it...
ekhalil's avatar
ekhalil
Master
Jan 16, 2019
Geniet wrote:
I have tried to make a factory reset , other than that i have only tried to run a speedtest with a cable from the sattelite to see if it was better. It was the same problem , I dont really know what to do about it...

This is apparently an issue in your backhaul.

1. For testing purposes, please get the satellite and router closer to each other and see if that makes an improvement. If it does then this shows that the distance is too long or you have much disturbance on the radio channel

2. You can also test to have a cable between router and satellite to confirm if the issue is in the satellite/router or if it's just the wireless backhaul.

  • Chuck_M's avatar
    Chuck_M
    Mentor
    Jan 16, 2019

    I have my 2 x RBS50's hard wired to my RBR50 since they are so far apart... they could communicate, but I presume that since the distance is so far, it would be a significantly degraded rate due to weak signals.

     

    I think the idea of hard wiring temporarily your router and satellite together is a great idea and seeing what the result of that speed test is.  

     

    Make sure you fully reboot everything after setting up for the test to ensure the system is fully set up for wired backhaul.

  • Geniet's avatar
    Geniet
    Guide
    Jan 16, 2019
    When I connected the router and the satellite the satellite was blue on the top so the connection should be ok . But because it is easy to try it I will try to move them closer together tomorrow . Thanks
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 17, 2019

      30 feet is recommended in between them to begin with depending upon building materials.

       

      Enjoy. 

      • Geniet's avatar
        Geniet
        Guide
        Jan 17, 2019
        Today I tried to move the satellite closer to the router. The distance was only about 5 meters in a straight line without anything blocking the way , it was the same result full speed on download (136 Mbit) and nothing on upload ( 0.08 Mbit ) as before . I then moved it back and connected them with a wire , that works fine . Download 136 Mbit and upload 11.5 . I have not tried to reload the firmware yet , first I need to do some research on how to do it because I haven't tried that before . I wonder if it could be the antenna inside the satellite that is broken ? Thanks for your support so far 👍