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Forum Discussion
No upload on sattelite
Hi everyone.
I have recently purchased an orbi wifi to extend the wifi in my house . I have installed it and it seems to be working fine with the coverage . I have tested the internet speed with sp...
Actually I have not tried a wired speed test from the satellite yet , I will try that later ..
Geniet wrote:
Actually I have not tried a wired speed test from the satellite yet , I will try that later ..
Please check it, there are two possible issues:
1. If wired devices also have the same issue then we will be sure that the issue is in the wireless backhaul. For this please make a wifi scan and see which channel is being used for the wireless backhaul. We can try to change that channel to another channel and test.
2. If wired devices do not have an issue, then it's only the fronthaul in the satellite that has issues. To try to fix let's try to change the radio channels that you are currently using. Please check in >> ADVANCED >> Setup >> Wireless Setup which channels are set in your Orbi now.
- I have tried to make a test with the pc wired to the satellite , that was the same result , no download speed . I then tried to change the channel on the orbilogin page but that did not work so the problem still remains... Any more ideas or can we confirm that something is wrong with the satellite ? Can someone tell me if I understand correctly if I say that the speed test in the orbi app only test the speed from the router to the internet and not from the device (phone or pc) to the internet ?
The built in speed test only tests the speed from the Router to the WAN. Other speed test apps that run off of the desktop would be useful for testing LAN to WAN segments which include the router.
Geniet wrote:
I have tried to make a test with the pc wired to the satellite , that was the same result , no download speed . I then tried to change the channel on the orbilogin page but that did not work so the problem still remains... Any more ideas or can we confirm that something is wrong with the satellite ? Can someone tell me if I understand correctly if I say that the speed test in the orbi app only test the speed from the router to the internet and not from the device (phone or pc) to the internet ?Can you please make a wifi scan and see which wifi channel is being used as backhaul network. Use any wifi scanning software. If you have a Macbook it has a built in wifi scanner. The scanner should show you a hidden network with no SSID coming from the router's MAC address.
I would begin to make contact with NG support and start a RMA process while your fiddling with the satellite.
Just seems that either way, the satellite is not working correctly.
I would file a ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Geniet wrote:
I have tried to make a test with the pc wired to the satellite , that was the same result , no download speed . I then tried to change the channel on the orbilogin page but that did not work so the problem still remains... Any more ideas or can we confirm that something is wrong with the satellite ? Can someone tell me if I understand correctly if I say that the speed test in the orbi app only test the speed from the router to the internet and not from the device (phone or pc) to the internet ?
