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Forum Discussion
No WiFi or internet?
I followed all steps to reboot the router and Orbi and Satellites and changed out the cables but can not get WiFi or wireless internet. Orbi software detects the Orbi Network and checked all cables but sees no internet. I reset to factory setting also. Funny is that my checking for available networks displays Orbi 139 as No internet secured, but another Orbi 139-2 is displayed as an Ethernet live connection from the cox router directly to my laptop, and not to the Orbi, I never saw this before?
3 Replies
when you say cox router, what device is it actually connected to?
If it is indeed a router, it causes a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
to fix it use one of these methods. (only use 1 method)
1. remove the router and directly connect the orbi to a modem
2. if its a modem/router combo device, put the modem/router in modem only/passthrough mode
3. put the Netgears IP address into the modem/router's dmz
4. put the netgear in access point mode.
Thankls for responding. I indicated router, it is a cox modem. It has worked 100 % as designed with no problems for over a year. Something occurred?
