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Solved
Not able to unblock device on RBR50
I am not able to change the status of my laptop from 'Blocked' to 'Allowed'.
I have updated the firmware to the current version - V2.5.1.16
Tried to change the status from different browsers - IE, Chrome, FF
What else can I try to get my laptop connected?
The control maybe in a bad state. Factory reset the RBR and setup from scratch. Before configuring any access controls, setup IP address reservations for your devices. Save and apply. Then go in and set up access controls. Then see if the block and access works.
9 Replies
Can you try using the Orbi app by chance to see if it will unblock it from a unblocked mobile device?
Did you set up a IP address reservation for the one device on the RBR?
Has a factory reset and setup from scratch been performed since last FW update?
FURRYe38 wrote:Can you try using the Orbi app by chance to see if it will unblock it from a unblocked mobile device?
Did you set up a IP address reservation for the one device on the RBR?
Has a factory reset and setup from scratch been performed since last FW update?
The Orbi app does not show my laptop as being blocked - only from the web app it is listed as blocked
I do not have any IP address reservations setup
I have not done a factory reset since upgrading FW this morning. Is this something that is NEEDED to be completed? If so, why?
The control maybe in a bad state. Factory reset the RBR and setup from scratch. Before configuring any access controls, setup IP address reservations for your devices. Save and apply. Then go in and set up access controls. Then see if the block and access works.