NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Not connecting to Satellites?
None of my devices are connecting to my satellites. I have a security camera just a few feet from one of the satellites but it connects to the RBR50 router which is about 100 feet and through severa...
FURRYe38 Making some good progress. Thanks again for your help. I noticed one odd thing while implementing some of your suggestions. When I unchecked Daisy Chain, the system rebooted. When it came back online, it showed the spoke configuration and satellite 1 now had a "poor" backhaul. So I unplugged it to move it to a slightly different position closer to the router. When I unplugged satellite 1, both my Orbi app and the router interface on my computer reported that both satellites were disconnected. Is that an indication that when daisy chain was on, satellite 2 was connecting to the router through satellite 1?
In any case, I ended up moving satellite 1 a little closer to the router to get a "good" backhaul. When I did that, I realized that I probably did not need to keep satellite 2 where it was as satellite 1 now probably offered coverage for that area also. So I moved satellite 2 completely over to the opposite side of the property, just inside the barn. Now the barn camera connects to that and has a good connection also. So the system is looking really good right now and we shall see if it remains stable going forward.
Last night I did have an issue where the connection from all devices to the Orbi network was good, but there was "no internet". I rebooted the router and that fixed it for now. Very concerning since probably 80% of any negative reviews I saw before purchasing complained about that exact thing. But since I just made all the changes you suggested and it seems good initially, I'll keep a positive outlook and hope the connection to the internet stays stable.
It is great to know this active forum is here should I run into any further issues. Thanks again.
Some further information. We connected an iPhone and an Apple computer to the network and those did connect to the satellite closest to their location. However, it is a 5GHz connection rater than 2.4GHz. Why is that and how do I control how the satellite makes the connection, 2.4 vs. 5GHz?
Also the 3 security cameras, (all same type) are now shown connected as follows.
#s 1&2 are connected to the RBR50. This makes sense as they are closest to that. But one connected at 2.4 GHz and the other at 5GHz. Why is that? The 5GHz connection is weak because of the distance and a wall so it would have been better if it had connected to 2.4GHz. But I can not find the way to dictate that. Thanks for direction on that one.
Camera #3 has ignored Satellite 1 which is about 10 feet from the camera and connected on 2.4GHz to Satellite 2 which is about 90 feet away from the camera. Why does the closest satellite not connect to it?
I am talking to myself here but another update. I figured I could turn off 5G on the router so I went to Advance>Wireless> Advanced Wireless Settings (5GHz 802.11a/n/ac) and unchecked both the "Enable SSID Broadcast" and "Enable WMM (Wi-Fi multimedia) settings" boxes. Then clicked "Apply". Then I disconnected and reconnected the devices that were connected via 5G. Both the Orbi app and in my browser show those devices still connected via 5G? How is that possible?
On edit: I think I have learned that does not actually turn off 5G. So is the only thing possible to reduce power of 5G to 25% and hope that forces devices to connect via 2.4? I don't see any on/off switch?