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NowTV box problem with DM200/Orbi
Last week installed new Orbi wifi with DM200 modem (set to Modem only). Realised our NowTV (Roku) box stopped working with BBC iPlayer. Spent 2 hours trying to do factory reset on it - always fails w...
Change the DM back to modem/router mode and configure the Orbi for AP mode. This will let the Orbi act as a wireless pass thru for any data. No routing involved in this mode.
im having this exact same issue on plusnet with a netgear dm200 and a nighthawk x6. now tv are saying that there seeing my internet speed as zero for some reason
I would contact your service provider to see if Orbi is compatible with there services...
lwood1994 wrote:
im having this exact same issue with a netgear dm200 and a nighthawk x6.
- I’m not using orbi I’m using a nighthawk x6(r8000) Dm200 in brige mode and all the Plusnet details In the NETGEAR. Everything else works just now tv doesn’t. YouTube and all the other apps work just now tv. Something with the dm200 doesn’t let the now tv box or stick connect to its servers
Exactly - if I'm stuffed by the Orbi and you by the Nighthawk, it points to the DM200. As I said earlier, I bet there's an odd setting or protocol that could be adjusted if only someone here or at NG would accept it's a problem their end and not keep saying it's the other kit/apps...
Well PlusNet Super Fibre is essentially BT Infinity FTTC - if NG kit won't work with that there's little hope in the UK! Having spent £400 on Orbi and DM200, I'm not going to chuck it for the sake of the £15 NowTV box (have already ordered a new Freview Player HDD recorder, so will be chucking it soon anyway).
lwood1994 wrote:
im having this exact same issue on plusnet with a netgear dm200 and a nighthawk x6. now tv are saying that there seeing my internet speed as zero for some reason
Hi - so glad I'm not the only one!
Interesting you say your speed is showing as zero. I'm on Plusnet Super Fibre and getting around a 75 mbps connection.
The built-in speed test (in the mobile Orbi app or under QOS options in the web interface) won't work - reporting no or poor connection.
This is exactly the symptoms reported by the NowTV box when trying to reet, update or remove/add the iPlayer app.
Everything else on the wifi runs fast and fine, so I still think it's something within the NG setup that incorrectly reports connection speed/strength to the NowTV box.
Found tonight a response from NG support to my official support ticket (didn't know as there was no email notification). They ask about the back connection to the Orbi satellite (I assume they mean its IP) - nothing to do with the NowTV box as that sits 5 ft from the main router. Ask me to update firmware - reluctantly done and will recheck the NowTV box shortly.
I also posted a ticket under the DM200 but for some reason that's not registered under the same login and I don't know how to access it in the support system, nor a way to contact anyone to ask to merge the two logins. I can't register itunder the same ID as it says it's already registered!
if I go on speedtest.net I get 40 down and 10 up that is paid for . I don't get where now tv support got 0 from but that's what they told me. seems to me to be a fault with the dm200 maybe as that is the same unit in both our cases as your using a orbi router and I'm using a nighthawk x6 r8000
will be interesting what settings need to be changed to allow not tv services to connect to there system