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Forum Discussion
Obri Fee
I just got off the phone with Orbi support because I can get my new outdoor unit to sync up (solid magenta no matter what i try) the tech support person said I had to pay them $100 or they will shut ...
That was a scam. Netgear will never "shut down your Orbi." If you search the forum, you will find numerous instances of people finding "Netgear Support" telephone numbers that are NOT Netgear.
I told them to let me talk to a manger and they said they would call me back. So the only info they have on me is a name, email, and phone number. Guess I'll make a new post on here to find some help with my RBS50Y issue.
Netgear provides 90 days of complimentary (free) support for products. You start the process at this web site: https://www.netgear.com/support/contact.aspx Notice that they expect you to register the product.
So I new they would charge for tech support but I had just bought this new satellite so one would assume that would get 90 days support right? The comment about them shutting down my network if I didnt pay was what sounded like a super scam.
You can always contact NG support or open a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
This is official NG support.
ChargerMan426 wrote:
I told them to let me talk to a manger and they said they would call me back. So the only info they have on me is a name, email, and phone number. Guess I'll make a new post on here to find some help with my RBS50Y issue.
CrimpOn wrote:
That was a scam. Netgear will never "shut down your Orbi." If you search the forum, you will find numerous instances of people finding "Netgear Support" telephone numbers that are NOT Netgear.
Oh so true.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Any numbers found with a Google search are scams.
