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Forum Discussion
Obri Fee
I just got off the phone with Orbi support because I can get my new outdoor unit to sync up (solid magenta no matter what i try) the tech support person said I had to pay them $100 or they will shut ...
I told them to let me talk to a manger and they said they would call me back. So the only info they have on me is a name, email, and phone number. Guess I'll make a new post on here to find some help with my RBS50Y issue.
Netgear provides 90 days of complimentary (free) support for products. You start the process at this web site: https://www.netgear.com/support/contact.aspx Notice that they expect you to register the product.
So I new they would charge for tech support but I had just bought this new satellite so one would assume that would get 90 days support right? The comment about them shutting down my network if I didnt pay was what sounded like a super scam.
Did you register thru that link? I woudn't imaging if you contacted someone thru that link that they would say that. IF they did, that would not be NG policy.
ChargerMan426 wrote:
So I new they would charge for tech support but I had just bought this new satellite so one would assume that would get 90 days support right? The comment about them shutting down my network if I didnt pay was what sounded like a super scam.
I haven't registered anything. Just set up my system about 8 months ago and now trying to add an outdoor satellite I just bought.
