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Forum Discussion
ChargerMan426
Feb 20, 2019Tutor
Obri Fee
I just got off the phone with Orbi support because I can get my new outdoor unit to sync up (solid magenta no matter what i try) the tech support person said I had to pay them $100 or they will shut ...
CrimpOn
Feb 20, 2019Guru - Experienced User
That was a scam. Netgear will never "shut down your Orbi." If you search the forum, you will find numerous instances of people finding "Netgear Support" telephone numbers that are NOT Netgear.
michaelkenward
Feb 21, 2019Guru - Experienced User
CrimpOn wrote:
That was a scam. Netgear will never "shut down your Orbi." If you search the forum, you will find numerous instances of people finding "Netgear Support" telephone numbers that are NOT Netgear.
Oh so true.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Any numbers found with a Google search are scams.