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Of 13 devices connected to our RBR50, 3 suddenly lose access to the Internet
We are having a strange problem with our Orbi RBK50 system (RBR50 main router and RBS50 satellite) since yesterday morning, and I am praying that someone on these forums will help. We have been ...
Thanks for the response!
- I have firmware version 2.7.3.22.
- My router model is JCOW401 from Jio Fiber. (I am in India. The router uses an optical fibre network.)
- Armor or Circle not enabled.
- This is an interesting point. The iPhones/iPads have a "Private Address" setting. When I disable this, my devices have no problems accessing the Internet via the Orbi. What is puzzling though, is that some of our i-devices do not need this, even if they also use the same version of iOS/iPadOS. Not sure what's going on.
- Other devices work OK and remain connected.
So disabling the private address setting seems to be a solution for now. But I wish I understood what's happening.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is Armor or Circle enabled?
Apple has new security features that now randomly chage the MAC addresses on those devices. Something you might try to disable and see if that helps.
Do other devices connect ok and keep connected?
Thanks for the response!
- I have firmware version 2.7.3.22.
- My router model is JCOW401 from Jio Fiber. (I am in India. The router uses an optical fibre network.)
- Armor or Circle not enabled.
- This is an interesting point. The iPhones/iPads have a "Private Address" setting. When I disable this, my devices have no problems accessing the Internet via the Orbi. What is puzzling though, is that some of our i-devices do not need this, even if they also use the same version of iOS/iPadOS. Not sure what's going on.
- Other devices work OK and remain connected.
So disabling the private address setting seems to be a solution for now. But I wish I understood what's happening.
Something to contact Apple and asks them about there features.
Good Luck.