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Forum Discussion
One of my Orbi Satellite is continually offline
This morning I find one of my Satelles has gone offline. I have tried switching the Satellite and the Router off and then on again. I have tried SYNCing the two units. The other sateliite is workin...
Dear tucsontico,
Thank you for your suggestion which I will try.
I have no idea when the latest version of the firmware was installed as it is done automatically. Is there a way of findig out? Please excuse the following questions but I am a novice at these things.
Do I need to reset all the Orbi's or just the satellite one that is not working?
How do I get it to reload the latest firmware? And what do you mean by doing the updates via ethernet?
When you refer to reconfiguring, do you mean setting up of the main and Guest WiFi name and password or something else?
Thanks for your anticipated help.
KInd regards,
Darayus
The reason I asked about a recent firmware install is I wanted to know if the firmware update might have caused the satellite to drop offline. Regardless of the install date/time, doing a factory reset of all the parts of your ORBI system seems to solve most issues like yours.
Do a factory reset of the satellites first, then the router. A factory reset should not change the firmware version but will erase most of your custom settings.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
If you need a copy of the latest firmware, simply click the "Downloads" tab at the top of this forum page and follow the prompts. Be advised there are different firmwares for the satellites and the router! Be certain you are installing the correct version on your ORBI devices. The system should let you know if your attempting to install an incorrect file but now you know where to get the correct one.
Installing firmware over WiFi has the potential to corrupt files if there is any hiccup in the WiFi signal. I advise doing any firmware updates via an ethernet cable. If you have a laptop, simply connect a cat 5 ethernet cable to the back of the ORBI satellite and login into the satellite via a compatible internet browser.
After a factory reset you should run the configuration wizard to reinitialize your system:
https://kb.netgear.com/000053863/I-reset-my-Orbi-router-how-do-I-set-it-up-again
Good luck!