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Forum Discussion
Open port setup on RBK50 for Qustodio and multiple iPhones
I need help to use Qustodio on both of my children's iPhones because they won't connect to Qustodio VPN service when their phones are connected to our Netgear Orbi WiFi System. I've read a f...
I'm not familiar with Qustodio, but I am very familiar with VPNs. Normally VPNs involve your devices initiating a connection to a server on the Internet, outside your home network. In that case no port forwarding is required on your router. If your kids' phones are initiating an outgoing connection to a Qustodio server then you shouldn't need to open any ports on your router.
Also, as you noted, incoming port forwarding only works for one IP address, so if it was required, which I doubt, you would only be able to use Qustudio with one device on your home network.
I don't have your answer, but I'm pretty certain you are barking up the wrong tree looking at port forwarding.
Thank you -- Maybe not Port Forwarding, but what about Port Triggering?
Shouldn't need triggering either. Normally the router will allow outoging connections on ports 500 and 4500 (or any port) with no configuration.
If you have other devices on the network using those ports, maybe via UPNP, that can cause issues.
Also, if your Orbi is connected behind another router, or in DMZ mode behind certain routers, then this can block VPN. See this thread:
https://community.netgear.com/t5/Orbi/Connecting-to-a-external-VPN/m-p/1483418
How is your Orbi connected to the Internet? Is it behind modem or router? What's the make and model?
Both iPhones show they are unable to connect to Qustodio VPN when connected to my Orbi Wifi. If I disconnect them from the WiFi, they are able to connect to Qustodio VPN via cellular data.
I am not aware of other devices on my network using those ports. My Orbi is only connected to the internet by a cable modem [Motorola Surfboard SB6120], there is no other router.
OK, so it's not a phone configuration issue. What IP address is your Orbi getting on the WAN interface? You can post just the first two numbers if you want. Is it a public address, not a private address like 192.168.X.X or 10.0..X.X?
You might need to try a factory reset of the modem and the Orbi.