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Forum Discussion
Opening ports on Orbi for magic jack
I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are op...
I found best and easiest method for VoIP devices is ot use the routers DMZ.
Be sure your ISP modem doesn't have a router built in as well.
mlmdjd wrote:I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are open. I have gone into my router settings and done this. I have looked at my user's manual and followed how the manual says to do it. However, Magic jack says it cannot be done that way and only my ISP can do this. My ISP says they cannot do it as they do not own the router. What is correct and how do I do this? Thank you to anyone who can help me.
Thank you for your suggestion. I do not know what DMZ is. Could you direct me to a source that could explain it to me?
Your replies to my earlier questions were good. It looks like you do have the port forwarding setup and your Orbi is the only router (i.e., you do not have Double NAT).
One last question - How do you know that your Magic Jack device is at 192.168.1.6. When you go to Orbi's admin website and click on Attached Devices do you see the Magic Jack device listed and with that IP address?
mlmdjd wrote:Thank you for your suggestion. I do not know what DMZ is. Could you direct me to a source that could explain it to me?
The suggestion for DMZ (demilitarized zone) is to setup your Magic Jack device so that it is exposed to the Internet and not protected by your Orbi router. In Advanced... Setup... WAN Setup you can enter one IP address for Default DMZ Server and check the box. This works if you know your Magic Jack device's IP address. If you setup DMZ then you don't need to worry about individual port forwarding setups because all ports of the device are exposed.
Yes, when I look at the Attached Devices list, the Magic Jack device is listed as 192.168.1.6.
Is there any kind of security risk in setting up the DMZ?
mlmdjd wrote:Is there any kind of security risk in setting up the DMZ?
Here's more info on the DMZ: https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router
Let us know if the DMZ works...
mlmdjd wrote:Thank you for your suggestion. I do not know what DMZ is. Could you direct me to a source that could explain it to me?
Well, I enabled the DMZ setting using the IP address for the Magic Jack device. I have not used the phone enough, yet, to see if it helps the cutting in/out. However, it did not help the delay in hearing the caller. The phone rings, I say Hello, the caller hears me and responds but I can not hear them. After a few seconds, I can hear them. Sadly, that issue is unchanged with the DMZ setting. I will have to try a few more phone calls to see if the other issue is helped. Thank you!
Well the DMZ will have your magik jack right on the front line for service so if there is any delay, possible that this comes from the magik jack service or the hardware...Something you might contact the Mfr about to see if there are any known issues with voice delay thru the service and hardware.
