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Forum Discussion
Opening ports on Orbi for magic jack
I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are op...
Well, I enabled the DMZ setting using the IP address for the Magic Jack device. I have not used the phone enough, yet, to see if it helps the cutting in/out. However, it did not help the delay in hearing the caller. The phone rings, I say Hello, the caller hears me and responds but I can not hear them. After a few seconds, I can hear them. Sadly, that issue is unchanged with the DMZ setting. I will have to try a few more phone calls to see if the other issue is helped. Thank you!
mlmdjd wrote:Well, I enabled the DMZ setting using the IP address for the Magic Jack device. I have not used the phone enough, yet, to see if it helps the cutting in/out. However, it did not help the delay in hearing the caller. The phone rings, I say Hello, the caller hears me and responds but I can not hear them. After a few seconds, I can hear them. Sadly, that issue is unchanged with the DMZ setting. I will have to try a few more phone calls to see if the other issue is helped. Thank you!
It sounds like your Magic Jack device is working, but there are some sounds or delay issues. If the ports were not properly exposed then the device should not work at all. Port forwarding issues cannot cause "delayed voice audio" in a VOIP device. I think something else is causing your sound quality/delay issues and the Magic Jack people are your best resource. I am surprised they are pointing to your home router port forwarding for this particular issue you're reporting.
Have you tried resolution steps like listed here: https://contactforhelp.kinja.com/4-ways-to-repair-the-magicjack-delay-and-echo-issues-1794482352/amp . Another suggestion is to try a different proxy server: https://en.wikibooks.org/wiki/MagicJack/Support_Resources/How-To/Proxy_Change
Thank you again. The only option in the MJ article I had not tried was making sure the "Background Services" button was checked. I did that but it made no difference. Trying a different server sounds a bit above me and so, I am not going to attempt that.
My work-around for now is to forward all MJ calls to my cell phone. That allows me to keep my number and use MJ during the rest of my subscription term. I always have many more minutes on my cell phone (pay-as-you-go) than I use and so, hopefully I will not incur more charges. That will also give me time to decide what I want to do in the long term.
Thanks again to all who tried to help. It was much appreciated!
Good Luck.
The remedy for the magicjack delay is to set up Qos for the device and put it on the DMZ.
I have checked my router settings and it tells me "WMM" is enabled - under the "Advanced Wireless Settings 2.4GHz" as well as under "Advanced Wireless Settings 5GHz". Is that the same as "Qos"?
If so, how do I then do as you suggest "add it to the DMZ"? I see my default DMZ settings but I am not sure what to do from there? Thank you.
