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Forum Discussion
Orb RB40 MAJOR DNS Issue
My $300 dollar Orbi investemnt appears to be a waste of money after 4 months use. All of a sudden the Router stops responding to DNS requests. I work in the network engineering field and have over ...
I'm so glad I checked the forums! I just today started having the same issue as you. I'll be using the internet as I normally do and then my network icon will suddenly show that I'm not connected to the internet. I recently upgraded to a faster internet plan so I thought that was the cause. It was weird, though, because the modem was online (status lights all good) and the Orbi (RBK50 running latest firmware) was not giving me the purple ring indicating that something was wrong with the modem.
During my troubleshooting, I noticed the DNS error message thrown by my web browser. I got curious and manually set my computer's DNS to Google's (my Orbi is set to use OpenDNS). Low and behold, my network icon still showed that I was not connected to the internet, but I was able to surf the web. Thinking that something was wrong with OpenDNS, I logged into my Orbi and set the DNS to automatic. Problem solved.
That was about 5 hours ago. Fast forward to a few minutes ago and the same issue happened. Network icon on my computer indicated that I was not connected to the internet. Again, modem status lights were all good and Orbi was not displaying the purple ring. Manually set my DNS and was able to surf the web right away. That is when I came to the forums and saw your post and someone else's.
In the other post, someone mentioned that setting your NTP server to something other than Netgear's may solve the issue. Weird, but okay. Maybe the differences in time was causing sync issues with the DNS servers? I set my NTP server to time.nist.gov even though the correct time was displayed in the Orbi web GUI. Crossing my fingers that this does the trick because we're all working from home and the kids have online classes.
If I wake up in the morning and find the Orbi is doing the same thing, I may pick up another router (not Netgear) and put the Orbi in AP mode.
Good luck to the both of us!
Firmware?
The latest for RBK50, 2.7.2.104.
Oh yeah. I've seen their responses in the other posts. It's a shame. I've been running Orbi for a few years now and aside from my initial issues with my Nest cameras, it's been pretty solid. Even recommended it to a few of my friends. I've been thinking about purchasing a standalone firewall and putting the Orbi in AP mode because it lacks QoS. Looks like I'll have to go that route.