Orb RB40 MAJOR DNS Issue

My $300 dollar Orbi investemnt appears to be a waste of money after 4 months use. All of a sudden the Router stops responding to DNS requests. I work in the network engineering field and have over ...

Blanca_O

NETGEAR Employee Retired

Mar 22, 2021

Hi Orbi Community,

Engineering was able to discover the cause of this issue and they are working on a fix in regards to the disconnections.

The issue comes from Traffic meter while daylight saving is enabled. The quick workaround is to disable the traffic meter.

To disable traffic meter:
Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck Traffic Meter

We appreciate all your cooperation and patience working with us. We will provide update once we have the fix firmware.

Regards,
Blanca
Community Team

TightWad

Initiate

Mar 23, 2021

Hi Blanca_O,

Has this discovery been verified to be a problem when Daylight Savings Time is not in effect, i.e. prior to 3-14-21?

Regards
TightWad

Forum Discussion

Orb RB40 MAJOR DNS Issue