NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kmikol42's avatar
kmikol42
Tutor
Mar 17, 2021

Orb RB40 MAJOR DNS Issue

My $300 dollar Orbi investemnt appears to be a waste of money after 4 months use.  All of a sudden the Router stops responding to DNS requests.  I work in the network engineering field and have over ...
Lslocum's avatar
Lslocum
Aspirant
May 05, 2021

Traffic meter has been off, it is set to eastern time and I still have to reboot it frequently. I had this problem in the beginning (December 2020) and a very polite, professional rep had me change some settings.  Now the problem is back and the only way to get help is to pay $90 for a 6 month service package.  Doesn't seem right to have to pay for a service package when the equipment clearly has a problem.  Cut out in the middle of a sales presentation today - going to have to buy something else if this can't be fixed.  Any other suggestions?

capGrundy's avatar
capGrundy
Aspirant
May 05, 2021

Put it on craigslist like I did.

  • Lslocum's avatar
    Lslocum
    Aspirant
    May 06, 2021

    LOL I wouldn't want to burden anyone else with it :)  I finally got through to Netgear and they had me change some additional settings - fingers crossed.

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 06, 2021

      If the settings changes 'work', it would be interesting to hear what they recommended.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 06, 2021

      Yes, what changes did you do? 

      Lslocum wrote:

      LOL I wouldn't want to burden anyone else with it :)  I finally got through to Netgear and they had me change some additional settings - fingers crossed.