ORB148 won’t connect to Internet content, although router is working normally.

Question

All of a sudden the devices on my Internet network were no longer connecting to the Internet over the Wi-Fi. Comcast reset my modem and said everything is working fine and my signal is strong. They said the problem is with my Orbi router. I can use the Orbi app to connect to my equipment, however I cannot connect through my equipment to the Internet content. I have reset it all to no avail.

plemans · Answer

What modem do you have from comcast?&nbsp;&nbsp;try this.&nbsp;power off the modem and the router. disconnect everything from both (even coax from modem)Wait 2 minutesconnect coax back to modem. power it on and give it several minutes to fully boot.&nbsp;connect modem lan to wan port on orbi.&nbsp;power orbi on and give it several minutes to fully boot. then try using it.&nbsp;

drdavelynch · Answer

Thanks for the reply. I have an ARRIS modem model SB8 200

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ORB148 won’t connect to Internet content, although router is working normally.

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