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BradOrbi's avatar
BradOrbi
Initiate
Jan 16, 2020
Solved

Orbi - Force 2.4GHz only to connect smart devices

I have smart devices that can only be set up through a 2.4GHz wireless connection. How to I turn off the Orbi 5GHz signal until I complete smart device set ups? 

Thank you

  • I found an empirical but functional solution to solve the problem.
    By setting from advanced wireless settings the transmission power of 5 ghz to 25% and putting the mobile phone and the device remotely from the router or satellite, only 2.4 works. So I managed to configure everything. Then just bring the power back to 100%.

7 Replies

    • BradOrbi's avatar
      BradOrbi
      Initiate

      Hi, turning off the 5G SSID did not work. My Android phone kept connecting to the 5G signal even though the router was not brodcasting an ID. Instead, I had to load an app on my phone that I could use to connect to the 2.4GHz signal to set up the smart devices. 

      Smart things application designers should write a 2.4GHz connector into their apps. Netgear should include a way to turn off 5GHz or allow users to create different SSIDs for the different bands in case the app designers fail to write a 2.4GHz connector into their apps. 

      • CrimpOn's avatar
        CrimpOn
        Guru

        Mind sharing what brand of Android smartphone this is?  My Sony Xperia connected to 2.4G after I told it to "forget" the Orbi WiFi, then search for available WiFi networks, "surprise. here's one that looks a lot like my Orbi", enter the password, and it connected at 2.4G.  The "forget" part is important.

  • I found an empirical but functional solution to solve the problem.
    By setting from advanced wireless settings the transmission power of 5 ghz to 25% and putting the mobile phone and the device remotely from the router or satellite, only 2.4 works. So I managed to configure everything. Then just bring the power back to 100%.

    • Thanks for letting us know.

      Enjoy. 


      GHG66 wrote:

      I found an empirical but functional solution to solve the problem.
      By setting from advanced wireless settings the transmission power of 5 ghz to 25% and putting the mobile phone and the device remotely from the router or satellite, only 2.4 works. So I managed to configure everything. Then just bring the power back to 100%.