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Forum Discussion
Orbi - No wired or wireless
I have a Orbi RBR40 with 2 sattelites. It's been working fine since it was purchased around December of this year. Late last night all internet connections stopped, it's not the first time this h...
You bought it in December of this year? That's some forward thinking...
Are you sure that your internet provider isn't having an issue?
I know it's not my ISP, for two reasons
1) I get nothing from my orbi, no ip address, no connection light when hard wired, it doesnt broadcast any SSID
2) plugging in another older router works normally
I can't check the firmware version right now as I can't get connected, but I generally keep it up to date with the released versions. I haven't updated since around January?
My ISP is Time Warner and I'm using a Motorola sbg6580
I cannot check the firmware, but I purchased this at the end of February, and had Best Buy install it. It was updated at that time. Using a Motorola Surfboard that is equipped for DCIS because when Comcast is running, it runs at about 175 download speed.
I called the support team and they had me unjoin and rejoin the network on my phone and iPad
It works fine now. I knew I had internet because I have two hardwired computers.
Hope this helped,
vivdot
