NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hnz980's avatar
hnz980
Tutor
Jul 23, 2021

Orbi - RBR850 -WAN Port speed problems to Arris S33 - Surfboard DOCSIS 3.1 Cable Modem

Hello, 

 

My Oribi Wifi 6 router is connecting at 100 mbps speeds to my Arris S33 DOCSIS 3.1 Cable Modem.

I am using the Cat 5E cables that were supplied. 

 

My provider is Xfinity/Comcast and I have had GigE service for a while.

I recently upgraded from the Arris SB8200 to the newes version S33.

I had the provider trobleshoot the connection everthing checked out with the modem. I had a tech from Comcast come out and test the Cable speed and it checked out at GigE. I contacted Arris support and the Cable Modem checked out.

They mentioned to contact Netgear to find out why I am getting 100 mbps WAN speed. 

 

Hardware VersionRBR850
 
Firmware VersionV3.2.18.1_1.4.14
 
GUI Language VersionV3.0.0.51_2.1.30.3
 
Operation ModeRouter

 

1 Reply

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 24, 2021

    Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

    Try using CAT6 level LAN cables. 

     

    Thank you.