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Forum Discussion

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Jul 19, 2017

Orbi - Wireless Network not available or LED flashing white on Router or Satellite

The NETGEAR team has noticed an issue with upgrading some Orbi Tri-Band WiFi System Model RBK40, RBK43 and RBK30 units in the field to OrbiOS 1.12.0.18.  If your Orbi are affected, the symptoms are: ...
Troubleshooting
scornwell's avatar
scornwell
Apprentice
Jul 19, 2017

Can we please have some feedback on the myriad of issues people are experiencing with the V1.12.0.18 update in the thread here:
https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/m-p/1326324 and in multiple other threads?
Here are a few of the issues, there are others:

  • Ethernet throughput to internet maxes out at 420Mbps.
  • Internittent satellite disconnects. 
  • Internet connection dropouts. 
  • The ability to disable either 2.4GHz or 5GHz removed without notice.
  • The ability to change radio power removed without notice.
  • Orbi app no longer shows the satellite.
  • Orbi app now lists all connected devices as wired, no matter the connection type.
  • QOS settings page is broken, all that shows is a speed test. 

I'm experiencing all theses issues on a RBK50, other users have reported the same. For a premium priced router, this really isn't good enough.

Also, can we please have the ability to disable auto-updates? 

 

Thanks

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 21, 2017

    Hello Scornwell

     

    Alot of these issues are known and out engineers are working on them. I have no ETA for the fixes.

     

    Ebodasp

     

    Have you tried to factory reset the unit and resync the unit.

     

    ggl4444

     

    Have you tried to resync the satellites?

     

    DarrenM

    • Rgreen's avatar
      Rgreen
      Aspirant
      Jul 21, 2017

      Yes I factory reset and re-sysnc. They tend to work ok until they grab the latest firmware. I have a case open with level 3 at the moment.

      • Chadhetlet's avatar
        Chadhetlet
        Guide
        Jul 22, 2017
        Having same issue with one RBS50. Other two are staying connected, one just flashed white. Reset router and that satellite but no changes, still flashes.
    • pathfinderf7's avatar
      pathfinderf7
      Aspirant
      Aug 27, 2017
      The only fix I have found that works for me is to manually update to the previous version of the firmware. Ever since the new firmware were automatically updated I have had constant internet disconnection issues. I am talking about ever 20 seconds it disconnects. I wish their was a way to stop the automatic updates. Why release a new firmware that does not work?
      • aaz's avatar
        aaz
        Virtuoso
        Aug 28, 2017

        Pathfinderf7, wondering what version have you initially install at? Considering I have none of the problems that are being mentioned. Got the costco bundle which was initially firmware 1.3.. I set the WIFI up and immediatly update to 1.12 (had to do manual update as auto update failed from this old firmware) and everything has been fine since. Stable for about 5 days now. 

        My modem is set to Bridged mode and I am using the Orbi as the router. 2 satalites, one about 35 feet from the base the other about 30 feet.  I turned on OpenDNS, MUMIMO and Beamforming. Using UPNP for my Synology NAT setup and a manual nat back to my computer for RDP. Have 22 devices joined, most on Wifi. 

         

        So I am wondering if we can go back to diagnose the cause a bit more as this interests me how can a small subset of users have such a serious issue and no cause to it.

         

         

  • sjob's avatar
    sjob
    Guide
    Aug 04, 2017

    I have the same problems. Internet outages, satellite blinking white.

     

    Please advice what to do.

      • suprafun's avatar
        suprafun
        Aspirant
        Aug 08, 2017

        I too have been having internet connection issues recently.  I have been having to reboot the Orbi multiple times a day.  when will this get fixed?  I used to love the Orbi and i just want it working again!