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Forum Discussion
Orbi - Wireless Network not available or LED flashing white on Router or Satellite
The NETGEAR team has noticed an issue with upgrading some Orbi Tri-Band WiFi System Model RBK40, RBK43 and RBK30 units in the field to OrbiOS 1.12.0.18. If your Orbi are affected, the symptoms are: ...
Can we please have some feedback on the myriad of issues people are experiencing with the V1.12.0.18 update in the thread here:
https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/m-p/1326324 and in multiple other threads?
Here are a few of the issues, there are others:
- Ethernet throughput to internet maxes out at 420Mbps.
- Internittent satellite disconnects.
- Internet connection dropouts.
- The ability to disable either 2.4GHz or 5GHz removed without notice.
- The ability to change radio power removed without notice.
- Orbi app no longer shows the satellite.
- Orbi app now lists all connected devices as wired, no matter the connection type.
- QOS settings page is broken, all that shows is a speed test.
I'm experiencing all theses issues on a RBK50, other users have reported the same. For a premium priced router, this really isn't good enough.
Also, can we please have the ability to disable auto-updates?
Thanks
Hello Scornwell
Alot of these issues are known and out engineers are working on them. I have no ETA for the fixes.
Ebodasp
Have you tried to factory reset the unit and resync the unit.
ggl4444
Have you tried to resync the satellites?
DarrenM
Yes I factory reset and re-sysnc. They tend to work ok until they grab the latest firmware. I have a case open with level 3 at the moment.
- Having same issue with one RBS50. Other two are staying connected, one just flashed white. Reset router and that satellite but no changes, still flashes.
- I fixed my problem. Replaced Orbis with Eero Pro 3 pack, everything works great now. If anyone would like to buy my Orbis let me know. RBK50, 1 router and 3 satellites - of course selling as is.
- The only fix I have found that works for me is to manually update to the previous version of the firmware. Ever since the new firmware were automatically updated I have had constant internet disconnection issues. I am talking about ever 20 seconds it disconnects. I wish their was a way to stop the automatic updates. Why release a new firmware that does not work?
Pathfinderf7, wondering what version have you initially install at? Considering I have none of the problems that are being mentioned. Got the costco bundle which was initially firmware 1.3.. I set the WIFI up and immediatly update to 1.12 (had to do manual update as auto update failed from this old firmware) and everything has been fine since. Stable for about 5 days now.
My modem is set to Bridged mode and I am using the Orbi as the router. 2 satalites, one about 35 feet from the base the other about 30 feet. I turned on OpenDNS, MUMIMO and Beamforming. Using UPNP for my Synology NAT setup and a manual nat back to my computer for RDP. Have 22 devices joined, most on Wifi.
So I am wondering if we can go back to diagnose the cause a bit more as this interests me how can a small subset of users have such a serious issue and no cause to it.
AAZ, I have had the Orbi bundle since February 2017. After the initial install I have had no issues. I recently noticed the problems about a week ago when my children were complaining that the internet was not working. Like I mentioned before it been disconnecting from the internet about every 20 seconds and will not sync with the sattelites. The only fix I have found to work is to downgrade to the earlier version which is available on the myorbi logon page. I downgraded two days ago and now this morning it has automatically updated to the current version of the firmware. The same issues are occuring again.
I have noticed in these forums that numerous personnel are having the same issues.
The most fustrating part is that you are only given 90 days of support from the day you purchase. If you want a rep after the 90 days you must pay for the support. This is why I had to do some research and figure out a way for my $400 Orbi's to work. I paid for a product that I expect to work and it seems that this is just a software issue we are having.
Hopefully soon the programmers will get off their bottoms and fix this. Thank you for your time.