NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Jul 19, 2017

Orbi - Wireless Network not available or LED flashing white on Router or Satellite

The NETGEAR team has noticed an issue with upgrading some Orbi Tri-Band WiFi System Model RBK40, RBK43 and RBK30 units in the field to OrbiOS 1.12.0.18.  If your Orbi are affected, the symptoms are: ...
Troubleshooting
Rgv7's avatar
Rgv7
Initiate
Jul 23, 2017

I have the RBK53, purchased a few days ago.  After the installation process was complete, both satellites remain connected (blue lights) but have no wifi.  The main router works fine.  On the orbi dashboard it shows "Online" status and "No" satellites detected, yet both satellites appear in the "connected devices" list. Very confusing.  I have tried resetting to factory defaults and always with the same result.  Router works, satellites connect to router (per blue light); yet no wifi throughput from the satellites. 

Any suggestions would be appreciated before I return them and go back to my AirPort Extreme.