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Forum Discussion
Orbi - Wireless Network not available or LED flashing white on Router or Satellite
The NETGEAR team has noticed an issue with upgrading some Orbi Tri-Band WiFi System Model RBK40, RBK43 and RBK30 units in the field to OrbiOS 1.12.0.18. If your Orbi are affected, the symptoms are: ...
The RBK50 router and satellite are auto-updated to fw V1.12.0.18 with all parameters at default settings and connect to a BT smarthub box. Speed has improved but sadly video streaming on all iOS device (all six ipads and iphones in my family) constantly dropped every few minutes. Thought it was signal strength and purchased RBW30 as 2nd satellite. I spend 2 hours trying to install it and the thing just kept flashing white and pulsed to solid blue and never shown the solid white stage. Try numerous methods (app, web, hardware reset) according to instructions and forum's advise - could never connect this second satellite.
Never have so much trouble in installing a router/wifi device. With dropping wifi on iOS device and so much troubles in adding 2nd satellite I simply decided to return the whole thing yesterday. Voting on my feet is the best feedback I can offer to a technically advanced hardware but wrap under a totally unacceptable and poorly implemented software. Perhaps it will get better in 6 months after all us guinea-pig customers have finished the public beta tests for the company.
- Unfortunately this last update to the V1.12.0.18 software has caused numerous issues. It was supposed to fix the previous issues, but it appears it has just caused more issues. The only fix I have found that works for a few days is to manually downgrade to the previous version of software. Unfortunately it will automatically update again in a few days. I have had my orbi since February so I am outside the 90 days to get any assistance over the phone. I am still within the 1 year manufacture return policy. I am afraid tjey will just try to exchange mine for a rebuilt one. I am glad to hear that you were able to return yours. They worked fine up until a few weeks ago when they updated the software. Hopefully in the near future they will fix this issue numerous personnel are having.
