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GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019
Solved

ORBI + 4G LTE EXTENDER SAMSUNG FROM VERIZON = unable to connect to Verizon server

I have a Samsung 4G Extender that I purchased from Verizon that I need for working from my home office. I have followed the instructions below but it is stuck at step 8 which is to connect to Verizo...
  • GRIVAL's avatar
    GRIVAL
    Jun 04, 2019

    PROBLEM SOLVED 

     

    In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

    I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

    Did a few test calls and watched the status stay green for 20minutes now. 

     

    Thanks for the support.

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 04, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Try this, remove the Port Foward configuration for the extender from the RBR. Input the IP address the extender is getting from the RBR into the RBRs DMZ. I do this for my ATTmicrocell. Works great.