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GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019
Solved

ORBI + 4G LTE EXTENDER SAMSUNG FROM VERIZON = unable to connect to Verizon server

I have a Samsung 4G Extender that I purchased from Verizon that I need for working from my home office. I have followed the instructions below but it is stuck at step 8 which is to connect to Verizo...
  • GRIVAL's avatar
    GRIVAL
    Jun 04, 2019

    PROBLEM SOLVED 

     

    In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

    I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

    Did a few test calls and watched the status stay green for 20minutes now. 

     

    Thanks for the support.

     

FURRYe38's avatar
FURRYe38
Guru
Jun 04, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Try this, remove the Port Foward configuration for the extender from the RBR. Input the IP address the extender is getting from the RBR into the RBRs DMZ. I do this for my ATTmicrocell. Works great. 

GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019

I removed the port forwarding - seems it did not impact the working DNS port.

And I added the extender IP to DMZ.

Still same status.

 

Router Firmware Version V2.3.1.60 on the Orbi

Connected to a ISP Modem from SPECTRUM Model= E31N2V1 Brand= Hotron Technologies, Inc. Type= DOCSIS 3.1 eMTA

 

just in case extender info= Verizon SAMSUNG 4G LTE Extender Model#SLS-BU103

  • GRIVAL's avatar
    GRIVAL
    Aspirant
    Jun 04, 2019

    Here is the extender Status after these changes:

     

    Server Connectivity Status
    Server                                Status                     Date & Time IP                           Address & Port
    DNS                                  Reachable              06-04-2019 12:58:16 GMT        IP 192.168.1.1 Port 53
    IPSec                                Not Reachable        06-04-2019 12:58:19 GMT        IP Port 500
    Location Assistance           Not Reachable       06-04-2019 18:30:46 GMT         IP 209.210.15.73 Port 52428
    • GRIVAL's avatar
      GRIVAL
      Aspirant
      Jun 04, 2019

      PROBLEM SOLVED 

       

      In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

      I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

      Did a few test calls and watched the status stay green for 20minutes now. 

       

      Thanks for the support.

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jun 04, 2019

        Ah glad it was a service issue over a configuration issue. 

        Please mark your thread as solved so others will know. 

         

        Enjoy. :smileywink:

        GRIVAL wrote:

        PROBLEM SOLVED 

         

        In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

        I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

        Did a few test calls and watched the status stay green for 20minutes now. 

         

        Thanks for the support.