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GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019
Solved

ORBI + 4G LTE EXTENDER SAMSUNG FROM VERIZON = unable to connect to Verizon server

I have a Samsung 4G Extender that I purchased from Verizon that I need for working from my home office. I have followed the instructions below but it is stuck at step 8 which is to connect to Verizo...
  • GRIVAL's avatar
    GRIVAL
    Jun 04, 2019

    PROBLEM SOLVED 

     

    In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

    I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

    Did a few test calls and watched the status stay green for 20minutes now. 

     

    Thanks for the support.

     

GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019

Here is the extender Status after these changes:

 

Server Connectivity Status
Server                                Status                     Date & Time IP                           Address & Port
DNS                                  Reachable              06-04-2019 12:58:16 GMT        IP 192.168.1.1 Port 53
IPSec                                Not Reachable        06-04-2019 12:58:19 GMT        IP Port 500
Location Assistance           Not Reachable       06-04-2019 18:30:46 GMT         IP 209.210.15.73 Port 52428
GRIVAL's avatar
GRIVAL
Aspirant
Jun 04, 2019

PROBLEM SOLVED 

 

In the hope that this might help someone else, I just called Verizon and turns out they didn't have the extender provisioned - so they did it over the phone and it all started to work.

I also decided to remove the extender from DMZ - for security reasons - and it's still working fine.

Did a few test calls and watched the status stay green for 20minutes now. 

 

Thanks for the support.