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Forum Discussion

Aspirant

Dec 14, 2019

Orbi 11 Internet Connectivity Issue

Our Orbi 11 modem seems to lose connectivity to our Xfinity internet about once a day lately and I have to unplug the power and reset it. Is there a known problem with this modem or should I call Xfi...

Aspirant

Dec 17, 2019

Yes, it is a CBK40. I'll try the screen shot.

Guru - Experienced User

Dec 17, 2019

Thanks! that'll tell us a lot about your signal strength, errors, etc.

DominicanMacPro
Apprentice
Dec 20, 2019
So will this fix my connecting issue. I notice sometime the modem light is purple
- plemans
  Guru - Experienced User
  Dec 20, 2019
  DominicanMacPro wrote:
  So will this fix my connecting issue. I notice sometime the modem light is purple
  Will what fix it?
  I didn't see any fixes mentioned but did request some signal info.
  - DominicanMacPro
    Apprentice
    Dec 20, 2019
    I was asking if this would would help with my issue :https://community.netgear.com/t5/Orbi/orbi-PERMANENTLY-ENABLE-TELNET/m-p/1837546#M78419