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Forum Discussion
Orbi 5G Router NBR750 & Ring Stick Up Cam
Hello I'm hoping that someone can help me. I have recently purchased a Orbi 5G Router NBR750 but I cannot get it to work with my Ring Stick Up Camera. I can get all of my other ring devices to work (e...
On Step 12, the Ring app correctly identifies the Orbi WiFi as one of the available systems, correct?
Then the password is entered and at that point the operation "times out"?
In post #1 there was a comment:
4. Tried to connect through a secondary router that I have through the 2.4ghz wifi.
The camera timed out when connecting to both the Orbi WiFi and the secondary router WiFi?
But, it does connect to a Hot Spot.
On the Ring support site, there are several comments regarding WiFi6 (802.11ax). Did you ever disable AX on the 2.4G WiFi channel as FURRYe38 suggested in post #3?
Re: Orbi 5G Router NBR750 & Ring Stick Up Cam
On Step 12, the Ring app correctly identifies the Orbi WiFi as one of the available systems, correct?
Correct
Then the password is entered and at that point the operation "times out"?
Times out when you are trying to connect camera to wifi
In post #1 there was a comment:
4. Tried to connect through a secondary router that I have through the 2.4ghz wifi.
Yes I have, I had a Netgear Nighthawk router that I connected to the Orbi, then the camera to the Nighthawk, nothing and same error.
The camera timed out when connecting to both the Orbi WiFi and the secondary router WiFi?
But, it does connect to a Hot Spot.
Correct, it connected to my hotspot just fine just not to the Orbi
On the Ring support site, there are several comments regarding WiFi6 (802.11ax). Did you ever disable AX on the 2.4G WiFi channel as @FURRYe38 suggested in post #3?
Yes, I have disabled these options. I was even on the phone with a tech for about an hour, turning on and off settings to try to make it work but we couldnt do anything. She said that she will get with a level 2 tech to give me a call but it was too late then. I had been too fustrated and exhausted. As much as I liked it, I returned the product for a refund.